Pharmacy Technician

Customer Support Representative - Pharmacy Operations (Registered Pharmacy Technician)Location: Cary, NC (Hybrid)Schedule: Full-Time | Monday-FridayTraining: Onsite (9:00 AM - 5:30 PM ET)Permanent Shift: 11:30 AM - 8:00 PM ETMake a Difference in Patients' Lives Every Day Are you a Registered Pharmacy Technician who thrives in a fast-paced environment and enjoys helping people? Do you have a passion for customer service and a talent for building trust with patients? If so, we invite you to join our Pharmacy Operations team as a Customer Support Representative. In this highly visible role, you'll serve as a key connection between patients, healthcare providers, pharmacists, and operational teams. Your communication skills, attention to detail, and commitment to exceptional service will help ensure patients receive their medications accurately, efficiently, and on time. This is an outstanding opportunity for a pharmacy professional who enjoys combining healthcare knowledge with customer engagement in a collaborative hybrid work environment. What You'll Do As a Customer Support Representative, you will be at the center of the patient experience by: + Serving as the primary point of contact for inbound and outbound patient communications related to pharmacy services. + Scheduling medication refills and coordinating prescription deliveries to ensure timely fulfillment. + Assisting patients with billing, payment, insurance verification, and other prescription-related questions. + Communicating prescription and shipment status updates while providing a positive and supportive service experience. + Routing clinical questions and escalations to pharmacists, nurses, and appropriate team members. + Accurately documenting patient interactions, requests, and outcomes within pharmacy management systems. + Maintaining detailed records of prescription activity, insurance information, and customer communications. + Identifying and promptly escalating adverse events, product complaints, and patient safety concerns. + Collaborating with pharmacy operations, clinical teams, and customer service professionals to streamline workflows and improve patient outcomes. + Delivering compassionate, professional support while maintaining confidentiality and regulatory compliance. What Makes You Successful You excel in this role because you are: + Patient-focused and genuinely committed to delivering exceptional service. + Calm, confident, and professional when handling high-volume calls. + Highly organized with strong multitasking abilities. + Detail-oriented and capable of maintaining accurate records in a fast-paced environment. + A strong communicator who can explain information clearly and empathetically. + A collaborative team player who enjoys working across departments to solve problems and support patients. + Comfortable using technology and navigating multiple systems simultaneously. Required Qualifications + Active North Carolina Pharmacy Technician registration. + Previous customer service experience, preferably within healthcare, pharmacy, or contact center environments. + Experience handling inbound and outbound calls while maintaining professionalism and efficiency. + Strong computer skills, including experience with pharmacy or customer management systems. + Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. + Excellent verbal and written communication skills. + Demonstrated empathy and professionalism when interacting with patients and caregivers. + Strong attention to detail and commitment to accuracy. + Ability to verify insurance information and discuss prescription-related financial matters. + Ability to consistently work scheduled training and permanent shift hours. Preferred Qualifications + National Pharmacy Technician Certification (CPhT) preferred. + Prior experience in retail, specialty, mail-order, or healthcare pharmacy environments. + Call center experience within healthcare or pharmacy operations. + Knowledge of prior authorizations and insurance processes. + Medical terminology knowledge or medical office experience. + Experience with medical claims processing. + Strong data entry skills with a focus on speed and accuracy. + Ability to effectively manage multiple priorities in a structured, performance-driven environment. Why Join Us? At our organization, every interaction matters. We believe patient care extends beyond dispensing medications. It includes creating meaningful experiences, solving problems with urgency and compassion, and ensuring patients feel supported throughout their healthcare journey. By joining our team, you'll have the opportunity to: + Make a direct impact on patient care and medication access. + Get your foot in the door at a leading special Pharmacy + Work alongside dedicated healthcare and pharmacy professionals. + Grow your pharmacy operations and customer service expertise. + Enjoy the flexibility of a hybrid work environment. + Be part of a mission-driven culture focused on service excellence, teamwork, and continuous improvement. Work Environment This role is based in Cary, North Carolina and follows a hybrid schedule, with a combination of onsite and remote work following successful completion of training. The environment is fast-paced, collaborative, and patient-focused, requiring frequent interaction through phone systems, pharmacy management platforms, and Microsoft Office applications. Success in this role requires professionalism, adaptability, attention to detail, and a commitment to delivering exceptional service with every patient interaction. Join us and help ensure patients receive the care, support, and medications they need, when they need them. Job Type & Location This is a Contract position based out of Cary, NC. Pay and Benefits The pay range for this position is $22.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cary,NC. Application Deadline This position is anticipated to close on Aug 26, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.