Customer Service Representative - Travel Industry (Flexible Schedule)

HJB Travels

Customer Service Representative – Travel Industry (Flexible Schedule)

Peabody, Massachusetts, United States

About the job Customer Service Representative – Travel Industry (Flexible Schedule)

Job Description:

We are looking for a reliable and customer-focused Customer Service Representative to support clients within the travel industry. This role offers a flexible schedule and is well-suited for individuals who enjoy helping others, communicating clearly, and providing high-quality service.

You will assist customers with travel-related inquiries, support the booking process, and help ensure a smooth and positive experience for every client.

Key Responsibilities:

Handle customer inquiries via phone and email
Assist clients with travel questions, reservations, and general support
Provide accurate information regarding destinations, policies, and procedures
Maintain professional and courteous communication at all times
Follow established company processes and service standards
Document customer interactions as needed

Qualifications:

Strong verbal and written communication skills
Customer service experience preferred, but not required
Ability to work independently and manage time effectively
Basic computer skills and comfort using online systems
Attention to detail and a customer-first mindset
Interest in the travel industry is a plus

What We Offer:

Flexible scheduling options (part-time or full-time)
Training and ongoing support
Opportunities for advancement within the travel industry
Supportive and team-oriented work environment

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Vacancy posted 2 days ago

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