Supervisor, Member Outreach / MCO Training Specialist (Remote)

Overview Supervisor, Member Outreach / MCO Training Specialist (Remote) – Molina Healthcare. This remote role will focus on spearheading and facilitating training initiatives that we are currently undergoing and have upcoming. Responsibilities Design, develop, and deliver training programs for new hires and existing staff. Conduct onboarding sessions covering company policies and compliance requirements. Provide refresher training on new products, services, or processes. Create training materials such as manuals, presentations, scripts, and e-learning modules. Functions as a hands-on supervisor, assisting in day-to-day operations and supervision of staff with adherence to the member outreach program. Assist with implementation of interventions to maintain and/or improve the quality and efficiency of operations/services. Prepare and utilize reports to monitor and audit systems, procedures, and the quality of customer services; represent the unit at departmental and planning meetings as requested. Ensure staffing policies, procedures and SOPs are standardized and current to meet business needs. Support the Strategic Plan; provide technical and content support to align programs/processes; assist Managers in developing new projects/processes as requested by health plans. Qualifications Required Education: High School Diploma Preferred Education: Associate\'s degree Required Experience: 2-3 years call center experience Preferred Experience: 5 years call center experience and all background skills listed above Background in Managed Care and familiarity with Medicare and Medicaid is desirable Bilingual is a plus (Spanish or Mandarin) Skills and Tools Process-based approach; ability to build forms and trainings in Canva, Snag-It, PowerPoint, Visio, Excel for tracking and training results, OneNote, SharePoint (administration), Teams Channels Strong training design, development, and delivery capabilities Additional Information Pay Range: $77,969 - $116,835 / ANNUAL Same posting description for internal and external candidates Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Location: Kenosha, WI Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. #J-18808-Ljbffr