Client Services Representative

Job Description

Client Service Representative (CSR) - Grow Your Career with a Supportive and Passionate Team!


Location: 650 N Midlothian Rd, Mundelein, IL 60060
Schedule: Full-Time | Flexible Scheduling | Rotating Saturdays


Are you a driven Client Service Representative looking for more than just a front-desk job? At Mundelein Animal Hospital, we're more than a veterinary practice; we're a veterinary family. We've proudly served the Mundelein, IL community with exceptional small animal care for decades, and we're seeking a Client Service Representative (CSR) with 1-2+ years of experience to join our team.


Whether you're passionate about client education, building relationships, or growing into leadership, this is a place where you can thrive and feel supported.


Why You'll Love Working Here


Longevity & Stability
Our team members stay, some for up to 25 years. That speaks volumes about our culture.


Growth-Focused Environment
We believe in internal growth, offering clear paths into senior CSR roles, training, leadership, and hospital operations.


Not Your Typical Corporate Practice
Mundelein Animal Hospital is part of the NVA network, which believes in servant leadership and hospital autonomy. NVA supports us behind the scenes so we can stay focused on what matters most; our patients, our people, and exceptional client care. Our culture is uniquely ours: collaborative, supportive, and community-driven.


Fear-Free Philosophy
We prioritize low-stress, fear-free interactions for pets, clients, and staff.


Team Engagement
Quarterly team outings, volunteer events, and community sponsorships (like the local Pet Parade!) help us stay connected and energized.


What You'll Be Doing


Client Experience & Communication

• Be the first and last impression for our clients; providing compassionate, knowledgeable, and friendly service.
• Educate clients on preventive care, wellness plans, services, and follow-up care.

Scheduling & Sales Support

• Schedule appointments efficiently while identifying opportunities to book same-day or future care.
• Confidently discuss and recommend services, products, and treatment plans.

Hospital Support

• Manage phones, emails, and in-person check-ins with professionalism and empathy.
• Collaborate closely with technicians, doctors, and leadership to keep the hospital running smoothly.

Team Leadership & Growth

• Assist in training or mentoring new CSRs if you're interested in leadership.
• Contribute ideas to improve workflows, client experience, and front-desk efficiency.

What We're Looking For

• 1-2+ years of experience as a Client Service Representative, receptionist, or similar client-facing role (veterinary experience preferred).
• Strong communication, multitasking, and time-management skills.
• A self-starter who enjoys learning, growing, and being part of a team.
• Compassionate, organized, and comfortable discussing pricing, services, and treatment plans with clients.

Benefits/Compensation

• Hourly: $16.00-$20.00
• Health, Dental, and Vision Insurance
• PTO accrual from day one (usable after 90 days)
• 7 Paid Holidays + 3 Sick Days
• 2 Floating Holidays
• Short Term Disability
• Uniform allowance
• Ongoing training and professional development opportunities
• Employee discounts on pet care services
• 401(k) retirement plan options

Come see why our team sticks around. If you're looking for a veterinary hospital that values client relationships, teamwork, growth, and positive culture, you just found it.


Apply today to join the team at Mundelein Animal Hospital and take the next step in your Client Service career!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.