Sr. Technical Success Architect

Who We Are

At Platform Science, we’re working to connect everything that moves.

Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

About the Role

The Technical Success Architect (TSA) is an individual contributor, high-impact, customer-facing role that sits at the intersection of Product, Engineering, and Customer Success. You aren't just managing an account; you are a strategic technical advisor ensuring our existing customers extract maximum value from our SaaS platform.

As a TSA, you act as a fluent technical translator: you will be the voice of our customers to the product team, and you will be the voice of the product team to our customers. You will merge technology and business as you proactively build relationships with stakeholders, navigate complex regulatory landscapes, and serve as the primary technical champion for the men and women keeping the global supply chain moving. You will interface directly with customers to architect software solutions that drive their fleets forward. You must have a passion for making commercial truck drivers incredibly productive.

Responsibilities

• Serve as the technical champion and strategic advisor for customers
• Utilize regulatory and technical subject matter expertise to communicate incremental value and to drive utilization of products to customer stakeholders
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Collaborate cross-functionally with Customer Success, Account Management, Product Management, Technical Support, and Engineering to be the voice of the customer and influence the product roadmap
• Present ideas in a manner appropriate for the intended audience (technical and/or business) both in-person and over virtual communication
• Lead customer workshops and innovation sessions to explore new product use cases that drive business value to customers
• Participate in regular customer business review meetings both onsite and virtual (Meet, Zoom, Teams)
• Assist in defining customer engagement models, escalation procedures, and success metrics to measure impact
• Identify and implement tools, dashboards, and automation to streamline customer interactions, engagement and reporting

Travel & Logistics

• Travel Frequency: Medium to High travel volume of 50% - 80%
• Travel to customer engagements, user groups, tradeshows, industry events, and corporate offices, primarily across the United States and Canada. Travel can occasionally occur on weekends to accommodate customer scheduling or tradeshow attendance.
• Must possess a current valid US Passport or have the ability to obtain one within 6 months of hire. Must be eligible for entry into Canada.
• As a TSA, you will support customers across all North American time zones. This requires schedule flexibility with occasional extended hours to meet client needs, with appropriate schedule adjustments made to your standard workday.

Qualifications and Skills

• Bachelor's degree in a STEM Field, Information Systems, Supply Chain, or Business (or at least 8 years of equivalent real-world experience)
• 6+ years in a technical customer-facing role (SaaS, Product Management, Sales Engineering, or Solutions Architecture)
• Subject matter expertise - FMCSA Compliance regarding Hours of Service, DVIR, and related Commercial Motor Vehicle (CMV) regulations that must be adhered to by fleets and CDL Commercial Drivers is desirable
• Experience managing technical accounts and or solutions within a regulated industry
• Demonstrated success working with cross functional and customers to deliver results
• Strong communication and stakeholder management skills, with the ability to influence executive and technical stakeholders alike.
• Proactive, self-starter with a desire to grow regulatory acumen
• Strong decision-making skills with an ability to prioritize in a complex, fast-paced environment
• Ability to gather, interpret and apply a wide range of data.
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
• Proficiency in the Product Management Stack (Jira, Confluence, Productboard) and Project Management Tools (Asana, Smartsheets)
• Experience designing and creating engaging presentations using provided corporate templates. Experience presenting to audiences of a wide range of professional levels. Experience demonstrating software products in a live environment.
• Experience with Public Speaking in front of a variety of audiences, including executive boardrooms and training settings, large venue settings, and intimate focus groups

For more information please see the Benefits Highlights brochure for regular, full-time employees.

This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $110,000 and $170,000. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Equal Employment Opportunity Statement

As set forth in Platform Science’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.