Associate Program Manager

Associate Program ManagerThis role is responsible for the day-to-day execution, maintenance, and support of client ordering platforms across the organization. The Associate Program Manager works closely with internal teams to build and manage portals based on defined requirements and ensures all programs are maintained accurately and efficiently over time.This is a highly execution-focused role requiring strong attention to detail, responsiveness, and accountability. The ideal candidate is proactive, organized, and able to work through challenges while maintaining ownership of tasks from start to finish.Key ResponsibilitiesBuild and configure client-facing ordering platforms based on defined requirements and project directionSet up products, categories, user access, and workflows within internal systemsEnsure all portal components are accurate, functional, and aligned with provided specificationsOwn the day-to-day maintenance of all active portals across the client baseManage product updates, SKU changes, inventory adjustments, and content updatesMonitor portals to ensure accuracy, usability, and overall performanceIdentify and resolve issues in a timely mannerTake full ownership of assigned tasks and follow through to completionManage multiple requests and priorities while meeting deadlinesEnsure work is completed accurately and on time without the need for constant follow-upMaintain strong attention to detail across all deliverablesWork through challenges independently and proactively seek solutionsTroubleshoot issues and determine next steps rather than deferring or delaying workEscalate when needed, but maintain ownership through resolutionAdapt to changing priorities and unexpected issues with a solutions-oriented mindsetCollaborate with internal teams including warehouse, customer service, production, and billingCommunicate clearly regarding timelines, updates, and any issues impacting executionSupport overall team efforts to ensure orders are processed and fulfilled accurately and on timeMaintain consistency and accuracy of data across systems, including product, order, and inventory dataSupport reporting needs and ensure data integrity across platformsDocument workflows and updates to support consistency across programsIdentify opportunities to improve efficiency and organization within existing processesRequirementsRequired Education/ExperienceBachelor's degree in Business, Operations, or related field (or equivalent experience)2+ years of experience in a project coordination, operations, or support roleStrong organizational skills and attention to detailAbility to manage multiple tasks and priorities in a fast-paced environmentStrong problem-solving skills and ability to work through challenges independentlyExcellent verbal and written communication skillsProficiency in Microsoft Office (especially Excel and Outlook)Self-motivated with a strong sense of accountability and follow-throughWhat Success Looks Like in This RoleCompletes tasks accurately and on time without frequent follow-upTakes ownership of work and sees it through to completionProactively identifies and resolves issuesCommunicates clearly and keeps stakeholders informedEffectively manages multiple priorities without dropping tasksContributes to a more organized, efficient, and reliable operationBenefits:Medical, Dental, Vision, 401K with company match, and other voluntary benefits offeredEqual Opportunity Employer StatementWe are an Equal Opportunity Employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. We are committed to creating an inclusive environment where everyone feels respected and empowered to contribute their best work.