IT Support Specialist I

Russell Tobin's client, an American Transportation company, is hiring an IT Support Specialist in Nashville, TN 37229


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Employment Type: Contract/Onsite

Location: Nashville, TN 37229


Duration: 6 months with possible extension or conversion

Pay range: $25 - $35.48/hr on W2

About the Role:


The client is searching for an experienced IT Support Specialist for the Nashville office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will primarily support operations at our Nashville sites and remotely support the client across the US, Mexico, Canada, and Eastern Europe.
You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail-oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure. You value the customer experience and building rapport with end users through top-tier white-glove service.


Responsibilities:
• Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
• Assist with AV setup for internal meetings and events.
• Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, Chrome device management, projectors, audio and video conferencing.
• Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
• Okta, Google, and software service administration.
• Deploy and support software to end-users.
• Respond to support requests at the IT Helpdesk both in person and via our ticketing system.
• Manage inventory for hardware and software.
• Know and work with your points of escalation to improve the end-user experience.
• Improve and update our internal and user-facing Kbase.


Requirements:
• A positive, service-oriented attitude with a customer obsession mindset
• 2-3+ years of experience in IT support roles
• Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
• AV support experience.
• Experience with administration of Apple computer products using enterprise management tools.
• Knowledge and hands-on experience managing Windows laptops and desktops.
• Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
• Strong macOS hardware and software troubleshooting experience.
• Solid critical thinking and problem solving skills.
• Ability to lift heavy equipment (50+ pounds) as needed.
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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.