IT Site Support Specialist

Omni Inclusive

IT Site Support Specialist

IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be responsible for:

Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local Client & Canon printers via desk side, phone support or remote support
Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
Providing desktop/laptop break/fix/maintenance support
Providing support to growing mobility platform (iOS, Android and windows-based platform)
Technology onboarding deployment and offboarding asset recovery
PC and Laptop build

REQUIREMENTS:

Ability to prioritize issues on a case-by-case basis
Excellent customer service skills
Experience working in an ITIL based Service Desk
Extensive knowledge and experience with Windows based technologies
Hardware platforms including Client laptops & Cisco phones.
Microsoft technologies such as Active Directory, SCCM and Exchange
Outstanding troubleshooting skills in WAN/LAN/Desktop situations
Excellent written and verbal communication skills that help represent diverse communities

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Vacancy posted 3 hours ago

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