Warranty Administrator

Warranty Administrator Opportunity Summary:

The Warranty Administrator are responsible for collecting funds due the company from various manufactures for work we have performed on their behalf as part of the warranty process. Collects these funds by strictly adhering to the manufacturer's warranty process to ensure all work scheduled is performed safely and to the customer's satisfaction.


Job Duties:

• Review documentation generated by the Service Department for all pertinent information required to submit the claim to the factory.
• Interprets and converts all work performed into manufacturers' labor segment codes and the related approved labor reimbursement amounts.
• Complies with any requirements to support the computer claim by providing the necessary supporting documents.
• Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage.
• Review status reports. Stay abreast of all factory communications that affect the warranty area of the Service Department.
• Contributes to the total Support Center team by maintaining the current job status on all computer service tracking systems when needed.

Work Experience & Qualifications:

• High school diploma or general education degree (GED); one to three months related experience and/or training.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Employee Benefits & Rewards:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.


What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.


We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.


W.W. Williams is one of the nation's largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.