Desktop Engineer

Desktop Engineer III

Location: Greensboro, NC

The Desktop Technician III designs, implements, and maintains desktop infrastructure solutions, ensuring effective functionality and security. Working under limited supervision, this role addresses complex computer issues related to the organization's desktop services and provides timely troubleshooting and resolution to minimize disruptions.

Essential Job Functions:

• Provides technical support to end-users by troubleshooting and resolving desktop-related issues promptly and efficiently.
• Documents and manages the setup and relocation of desktop technologies, resolving complex break/fix issues.
• Maintains desktop management services such as remote control utilities, software distribution, and virus protection.
• Records user tickets and inquiries, providing prompt support to enhance user productivity and experience.
• Supports the installation, configuration, and maintenance of desktop hardware and software, including operating systems, applications, and peripherals so users have functioning desktop applications and can properly carry out their work responsibilities.
• Performs routine maintenance tasks, such as system updates, patches, and software installations to ensure optimal performance and security of desktop systems.
• Sets up and configures user accounts, profiles, and permissions, as well as assists with user onboarding and offboarding processes to ensure access control, data security, and smooth transitions for new and departing users.
• Collaborates with the IT team to implement and maintain desktop security measures, including antivirus software, firewalls, and encryption protocols to protect sensitive data and prevent security breaches.
• Collaborates with stakeholders to assess, plan, and deploy new technologies that ensure compatibility, security, and optimal performance for the organization.
• Performs other duties as reasonably required or assigned.

Education Requirements:

High School Diploma

The pay range for this role is *** - *** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. "*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.