Senior IT Help Desk Technician

Senior IT Help Desk Technician Supporting our King of Prussia, PA site, the IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users. With a customer‑centric approach, you will diagnose, troubleshoot, and document technical issues through onsite and remote support. Responsibilities Provide IT support through chat, phone, email, in person and ticketing system Triage and respond to all requests in an appropriate and timely manner Document, record, and log work in the ticket system Facilitate onboarding and offboarding of users Maintain inventory of IT equipment Install, configure, upgrade, and maintain desktops, laptops, notebooks, printers, mobile devices, and cell phones Assign file and folder permissions as needed Support various technologies including Windows Desktop/Server/Active Directory architecture, Microsoft 365 Collaboration suite (Outlook/Exchange email, Teams, etc.) and multifactor authentication Partner with other help desk team members and escalate issues accordingly May occasionally work off‑hours, including weekly on‑call schedule, to support problem resolution and maintain continuous operations Qualifications Required: High School Diploma; bachelor’s in information technology, computer science, or related field preferred 3+ years’ work experience in helpdesk support; experience being the sole IT support for a single site is a plus Knowledge of computer systems, cloud applications, and networks with various operating systems and solutions Excellent communication and documentation skills Proven customer‑focused service orientation Proven knowledge of basic troubleshooting Strong problem‑solving skills Ability to maintain a high degree of flexibility and assist others as needed Ability to be onsite in King of Prussia 5 days/week Security+ Certification Active TS/SCI U.S. Government Security Clearance EHS/Environmental Requirements This job operates in a professional office environment. While performing the duties of this job, the employee routinely is required to use hands to keyboard, communicate, listen to, and interpret instructions and remain stationary for extended periods of time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. ITC & Security Clearance Requirements This position requires an active TS/SCI U.S. Government Security Clearance. Visa Restrictions No visa sponsorship is available for this position. Pay Range There are a host of factors that can influence final salary including, but not limited to, geographic location, federal government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Employees benefit from competitive compensation, benefits and learning and development opportunities. Broad and competitive mix of benefits options is designed to support and protect employees and their families, including healthcare, wellness, financial, retirement, family support, continuing education and time off benefits. Proposed salary range for this position: $47,900 - 95,600 USD. CAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr Dormont Manufacturing Company