Sales Executive

Job Description

Job Description

Job Title:

Sales Executive

Department: 

Marketing and Sales 

Location:

THE CUBE Chicago

Role Description

The Sales Executive is responsible for managing the booking of events and parties at THE CUBE Chicago. Speaking with customers via phone and email, you will answer enquiries and drive outbound sales to increase the number of bookings.

Essential Duties and Responsibilities

• Answering all inbound and making outbound telephone enquiries as the first point of contact for existing and potential clients.
• Ensure that all sales enquiries are promptly responded to and followed up.
• Proactively driving sales via outgoing phone calls and emails.
• Overseeing the full booking process, ensuring full payments are made prior to the event.
• Ensuring that all bookings and booking changes are properly and promptly administered, communicating all updates with the venue teams.
• Arranging sales tours of the venues with prospective clients.
• Suggest new ideas to develop our packages, seasonal offers, or new target customers.
• Work with the marketing team to capitalise on promotional efforts.
• Collaborate with on-site managers to ensure the delivery is seamless and well organised.
• Following up with the booking organisers after their visit.
• Chase unanswered enquiries, upselling and making new offers to entice bookings.

Other Duties and Responsibilities

• Attend important clients’ bookings to develop relationships.
• Ensure all training is completed in a timely manner.
• Proactively contribute to and suggest ways of improving company processes and procedures.

Skills

Technical

• Experience in a sales position, with inbound and outbound focus.
• Deep understanding of sales practices.
• Experience using a sales CRM system.
• Ability to upsell.
• Confident communication and strong customer service skills.
• Good knowledge of Microsoft packages, including Word and Excel.

Personal

• Proactive attitude and strong initiative to help. 
• Good organisational skills and time management.
• Ability to work independently.
• Excellent attention to detail.
• Ability to think on your feet and adapt.
• Confident communication with excellent verbal and written English.