Operations Assistant

Communication Technology Services (CTS ) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. We are open to This person should be based in the Greenville,SC area.

If you think you may have what it takes, apply today!

JOB DESCRIPTION

The Administrative Assistant will provide direct administrative and project coordination support to the Network Operations Center (NOC). Working closely with NOC Technicians, NOC Management, and Regional Coordinators, this role ensures seamless operations and effective internal communication. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and multitasking abilities within a dynamic office environment.

Key Responsibilities:

• Customer Onboarding Support
• Compile and manage onboarding documentation for new clients and projects.
• Review and process new customer data.
• Verify invoicing status and monitor contract renewals.
• Assist in preparing for onboarding meetings and supporting related objectives.
• Project & Billing Coordination
• Update and maintain project data in project management software (SiteTracker).
• Track Time & Materials (T&M) billing reports.
• Assist in quote creation and manage equipment procurement workflows.
• Operational Support & Reporting
• Support ticket tracking and monitor SLA compliance.
• Coordinate with regional teams and issue follow-up reminders as needed.
• Maintain digital job folders in ShareFile and ensure documentation is current and complete.
• General Administrative Duties
• Provide outstanding service to internal teams and external partners.
• Perform other administrative duties as assigned to support smooth office operations.

Required Qualifications:

• 35 years of experience in an administrative assistant or project coordination role.
• High School Diploma required; Associate or Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Proven ability to multitask, prioritize tasks, and maintain attention to detail.
• Positive, professional demeanor and a customer-first attitude.
• Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus.
• Prior experience in related or front-office support role is advantageous.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of the position. As the nature of business demands change so may the essential functions of this position.

Compensation: $20$25 per hour, commensurate with experience

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