Vice President, Fraud Operations

Industry: Consumer and Commercial Banking, Financial Services Position Overview Our client, a rapidly scaling financial institution recognized for its data-driven approach and customer-centric innovation, is seeking a Vice President of Fraud Operations to lead enterprise-wide fraud management and prevention initiatives. Our leader will oversee all facets of fraud operations through driving modernization, optimizing controls, and building a best-in-class fraud ecosystem. The role requires a strategic yet hands-on leader who excels at collaborating across departments, leveraging technology to strengthen controls, and developing high-performing teams. The ideal candidate brings deep expertise across card, payments, and digital fraud prevention, strong regulatory fluency, and the ability to navigate a dynamic, technology-forward organization. Key Responsibilities Lead and scale the Fraud Operations division comprising managers, analysts, and operational specialists, ensuring alignment with enterprise risk and business objectives. Drive execution of a multi-year Fraud Modernization Strategy focused on automation, analytics, and next-generation case management tools. Partner cross-functionally with Customer Service, Credit Risk, Compliance, and Technology to build seamless fraud prevention and detection workflows. Oversee chargeback, recovery, and loss mitigation programs with a focus on measurable performance improvement and cost reduction. Evaluate operational processes and metrics, identifying opportunities to enhance efficiency, accuracy, and customer experience. Act as a strategic advisor to Executive Leadership, providing data-driven insights and recommendations on emerging threats, fraud typologies, and operational effectiveness. Manage vendor and outsourcing relationships, negotiating service levels, optimizing performance, and ensuring adherence to risk standards. Serve as a key stakeholder during regulatory examinations, internal audits, and compliance reviews related to fraud operations. Champion a culture of continuous improvement, operational excellence, and accountability within the Fraud function. Qualifications Bachelor’s degree in Business, Finance, Data Analytics, or a related discipline (advanced degree preferred). 10+ years of progressive experience in fraud operations, financial crimes, or enterprise risk within a bank, fintech, or payments institution. Proven expertise in card fraud, synthetic identity, account takeover, and transaction monitoring controls. Experience managing large-scale chargeback and recovery functions. Demonstrated success in implementing automation, AI/ML tools, robotic process automation, APIs, and case management platforms to enhance operational performance. Deep understanding of relevant fraud and consumer protection regulations and experience leading through audits and regulatory reviews. Strong analytical mindset with the ability to interpret complex data and translate insights into actionable strategies. Exceptional communication and stakeholder management skills with the ability to influence at all organizational levels. Track record of building and developing teams, particularly within multi-layered leadership structures. High sense of urgency, prioritization, and organizational agility in a fast-paced, growth-oriented environment. #J-18808-Ljbffr HW3