Intake Specialist

Intake Specialist

Be the first friendly face at Gateway West as our new Intake Specialist! LOCATION: 7440 Jim McDowell Rd SCHEDULE: Full-time, rotating, including holidays and weekends. We have rotating shift and swing 2PM-11PM, including weekends ABOUT GATEWAY WEST Gateway West is Albuquerques largest shelter, providing a safe, welcoming environment for men and women experiencing homelessness. On average, we serve 600 guests per night, with cold winter nights bringing in over 700. Here, guests receive a warm bed, meals, secure storage, and access to resources that help them move toward safe, stable housing. Shuttle service is provided daily, and our trauma-informed, low-barrier approach ensures everyone feels supported.

HOW WILL YOU MAKE AN IMPACT? As an Intake Specialist, you are the first point of contact for our guests. You will: Manage the intake process for all guests, ensuring smooth and efficient transitions into the shelter. Maintain accurate records of interactions and services using HMIS (Homeless Management Information System). Coordinate with internal teams and external agencies to create a safe environment for guests and their pets. Assist guests with assessments like the VI-SPDAT and connect them to supportive services, case management, and job resources. Provide a compassionate, trauma-informed presence that supports guests paths to stability and housing.

WHAT MAKES YOU A GREAT INTAKE SPECIALIST? You are compassionate, professional, and thrive in a fast-paced, high-stress environment. You enjoy working directly with people and understand that trauma-informed care is key to building trust and safety. You are culturally competent, flexible, and ready to support guests with sensitivity, discretion, and professionalism.

MINIMUM QUALIFICATIONS AND COMPETENCIES High school diploma or equivalent; additional education in social work, human services, or a related field preferred Previous experience working with individuals experiencing homelessness or in a supportive housing setting is highly desirable Proficiency in using HMIS or similar client management systems for data entry and reporting Competencies Strong understanding of trauma-informed care principles and a commitment to applying them in practice Ability to work effectively with diverse populations and demonstrate cultural competency Excellent communication, organizational, and problem-solving skills Ability to maintain professionalism and confidentiality in a fast-paced, high-stress environment Valid drivers license and ability to travel locally as needed Ability to assess and respond to clients needs with sensitivity, creating a supportive space that acknowledges the effects of trauma on behavior and communication

BENEFITS We recognize that our success is driven by great talent, and thats why we provide a comprehensive and competitive suite of benefits: Generous Paid Holiday Employee Recognition Program Paid Time Off # Paid Sick Days Free Preventative Services # Wellness Rewards Medical, Dental, and Vision for Spouse/Domestic Partner # Children to age 26 Health Savings Account # Flexible Spending Account Life + Disability options Employee Assistance Program Telemedicine # Concierge Services 401(k) Retirement Plan Pet Care, Life Mart Purchase Discounts Tuition Reimbursement for qualifying degrees Mileage # Cell Reimbursement for qualifying roles Identity Theft Protection# Voluntary Benefits