Member Services Specialist
Virtual Vocations Inc
Serving as a frontline ambassador for the health plan, the full-time Member Services Specialist will deliver high-quality support to members, providers, and brokers, focusing on first-call resolution and navigating various healthcare offerings while working onsite in Irving, TX. Key responsibilities Resolve inquiries related to Health Exchange, US Family Health Plan, and NCHD, while quoting basic eligibility and benefits Document call interactions accurately in the CRM, ensuring clarity and audit readiness Guide members through the CHRISTUS website and individual member portal, advocating for beneficiaries to resolve issues Required qualifications High school diploma or equivalent is required Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) 0-2 years of customer service experience preferred, ideally in healthcare, insurance, or call center environments Ability to work remotely on scheduled work-from-home days with reliable internet access Willingness to participate in scheduled overtime during high-volume periods
Vacancy posted 2 days ago
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