Automotive Service Advisor

Tuffy Automotive Service AdvisorTuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.Our mission statement is to provide the best automotive repair service in the industry through a continuous commitment to quality and customer service. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.Benefits401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFree uniformsHealth insurancePaid time offTraining & developmentTuition assistanceVision insuranceWellness resourcesPaid Holidays and Paid Time Off (1 week earned every 6 months)Careers Advancement Opportunities - we are always looking to promote from within!Reimbursement for any successfully completed ASE certificationsClosed on Sundays & Major HolidaysCompetitive Compensation with bonus incentivesJob SummaryWe firmly believe that our success is a direct reflection of our talented Automotive Service Advisors. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, Tuffy is the right team for you.ResponsibilitiesMake Customer Satisfaction number oneIdentify primary concerns and determine customer needs through open-ended questionsProfessionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefitsConduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointmentQualificationsMaintain a positive, energetic attitude throughout the dayWilling to serve customersAbility to close a sale by educating customers on their vehicle needs and informing them of their options.Two years of experience in an auto repair facility is a plusValid driver's license with an acceptable driving recordNothing is more important to us than having a good attitude, good character, and a strong work-ethic.If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team! Compensation: $60,000.00 - $90,000.00 per year