Account Executive, Hospice

Job Description

Job Description

h/care was born in 2018 with a serendipitous meeting between two visionary healthcare entrepreneurs as they waited for their elevator in Birmingham, Alabama. United by a shared passion for transforming post-acute care, they spent thousands of hours visiting agencies, listening to caregivers, and gathering feedback from residents and their families. This journey culminated in the founding of h/care in 2023-a company built on a foundation of high touch, high tech, and unwavering trust, dedicated to delivering exceptional care and experiences for both our internal and external customers.

The Community You Will Join

At h/care, we are passionate about transforming the way home-based healthcare is delivered. As part of our Phoenix home health agency, you will be joining a team that is deeply rooted in the local community, committed to providing exceptional care, and dedicated to building meaningful relationships. Our local h/care team thrives on collaboration, innovation, and compassion, ensuring every patient receives care that is high-touch, high-tech, and built on trust. We foster a welcoming and supportive environment where every team member's contribution is valued. You'll be part of a mission-driven organization that prioritizes both the success of our team and the well-being of our patients, making a lasting impact in the lives of those we serve.

h/care's Unique Approach to Care

At h/care, we're revolutionizing healthcare delivery for patients and families of all ages. Frustrated with unpredictable and impersonal care experiences? We've got the solution. Our team of healthcare experts and entrepreneurial leaders has developed the PerfectVisit™ - a standardized approach ensuring high-quality, consistent care every time. By combining compassion with cutting-edge technology, we deliver transformative home-based services, from health visits to hospice care. We implement the Entrepreneurial Operating System ("EOS") to streamline decision-making, cutting through bureaucracy and eliminating unnecessary red tape. With h/care, you're not just receiving a service; you're experiencing care built on community, dignity, and trust. Available 24/7, we ensure you're never alone in your healthcare journey.

The Impact You Will Have

At h/care, we believe every patient deserves compassionate, high-quality care that brings comfort and dignity during life's most tender moments. As a Hospice Aide, you'll play a vital role in providing hands-on support to patients and families, ensuring their physical, emotional, and personal care needs are met with compassion and respect.

Your mission: Deliver exceptional care to patients while creating a sense of comfort and trust for their families. You'll work closely with the interdisciplinary team-nurses, social workers, chaplains, and others-to provide personal care, emotional support, and assistance with daily activities. Your role will be pivotal in ensuring that patients feel at ease and families feel supported during this meaningful journey.

Key Responsibilities

At h/care, we know that small, thoughtful actions can make a big difference in the lives of our patients and their families. As a Hospice Aide, you are the heart of compassionate care, helping patients feel comfortable, cared for, and supported during this important time. Here's how you'll make an impact every day:

• Deliver Personal Care with Heart
  Your care will help patients feel their best. Whether assisting with bathing, grooming, or dressing, you'll provide the hands-on support they need while treating every individual with dignity and respect. You'll also help with meals, hydration, and mobility so patients stay comfortable and safe.
• Be a Trusted Presence
  Patients and families will look to you for more than just care-they'll see you as a calm and empathetic presence during a challenging time. By offering companionship, a kind word, or a listening ear, you'll bring comfort and reassurance to those who need it most.
• Monitor and Communicate What Matters
  You're the eyes and ears for the care team. You'll observe patients for any changes in their physical or emotional condition and share your insights with the nurse or team. Your attention to detail helps ensure every patient gets the right care at the right time.
• Create a Safe and Comfortable Environment
  A patient's surroundings matter. You'll help with light housekeeping tasks, maintain a clean and safe space, and ensure equipment is used and maintained properly. Your thoughtful touches will make patients feel at home.
• Be a Team Player
  You're not alone in this journey. You'll work closely with nurses, social workers, chaplains, and other team members to follow care plans and provide the best possible support. Together, you'll ensure patients and families receive holistic, exceptional care.
• Grow as a Caregiver
  At h/care, we're committed to helping you grow. You'll have opportunities to learn new skills, stay up to date with hospice care best practices, and participate in ongoing training to ensure you're always at your best.
• Evening Reflection and Planning: Conclude the day by reviewing accomplishments and setting priorities for the following day. Assess the effectiveness of sales strategies and identify areas for improvement to continuously drive growth and enhance patient care.

A Typical Day

As a Hospice Aide, your day begins with purpose, knowing that each moment you spend with your patients will bring comfort and peace during a critical time in their lives.

• Morning Check-In: You start your day by reviewing patient assignments and care plans. After connecting with your supervisor or care team, you ensure you have everything you need for your visits.
• Providing Personal Care: Your first patient may need assistance with bathing, grooming, or dressing. You help them feel clean and refreshed, ensuring their dignity and comfort are your top priorities. Along the way, you provide a kind word or a listening ear, making a personal connection that reassures them they're not alone.
• Supporting Comfort Measures: For another patient, you might reposition them to prevent discomfort, assist with feeding, or provide gentle mobility support. Your attention to detail ensures they are as comfortable as possible.
• Monitoring and Reporting: As you work with each patient, you carefully observe any changes in their physical or emotional condition. You document your observations and promptly communicate any concerns to the supervising nurse to ensure patients receive timely, appropriate care.
• Creating a Calm Environment: Between visits, you might assist with light housekeeping tasks like tidying up a patient's space or ensuring necessary equipment is clean and in working order. This helps create a calm, safe environment that feels like home.
• Afternoon Coordination: Midday, you might meet with the care team to discuss patient updates and align on next steps. Your input is valued and helps ensure the care team remains cohesive and responsive.
• Emotional Support: As the day progresses, you offer a steady, empathetic presence for both patients and their families. Whether it's holding a hand, sharing a smile, or listening to concerns, your role extends beyond physical care to emotional reassurance.
• End-of-Day Reflection: As your day wraps up, you reflect on the impact you've made. You ensure all your notes are complete and care plans are updated before heading home, knowing you've helped patients and families feel cared for and supported.

Your Expertise

• Education and Certification: High school diploma or equivalent is required. Completion of a state-approved Certified Nursing Assistant (CNA) training program is essential, along with current CNA certification.
• Experience: At least one year of experience as a hospice aide or nursing assistant in settings such as hospitals, nursing homes, home health agencies, hospices, or long-term care facilities is preferred.
• Compassionate Care: Demonstrated ability to provide empathetic and respectful personal care, assisting patients with activities of daily living while maintaining their dignity.
• Observation and Reporting: Keen attention to detail in monitoring patients' physical and emotional conditions, with the capability to accurately document and report changes to the supervising nurse or healthcare team.
• Communication Skills: Strong interpersonal skills to effectively interact with patients, families, and team members, providing clear and compassionate communication.
• Team Collaboration: Proven experience working collaboratively within an interdisciplinary team, contributing to comprehensive patient care plans.
• Physical Stamina: Sufficient physical strength and endurance to perform tasks such as lifting or moving patients, standing for extended periods, and executing other physical duties associated with patient care.
• Emotional Resilience: Ability to maintain composure and provide support in emotionally challenging situations, offering comfort to patients and their families during end-of-life care.
• Commitment to Compliance: Understanding of and adherence to hospice policies, procedures, and regulatory requirements to ensure the highest standards of care.

Your Work Environment

• Location: Your work will take you directly to patients' homes, where you'll provide care and support in their most comfortable and familiar environment. You'll also work closely with your interdisciplinary team through occasional in-office meetings or virtual check-ins.
• Pace: This is a hands-on, patient-centered role where every day is different. You'll balance a schedule of visits while adapting to the unique needs of each patient and their family, always prioritizing compassion and quality care.
• Challenges: Providing care during vulnerable moments can be emotionally demanding, but your role as a steady and empathetic presence is invaluable. You'll need to navigate patient and family needs, ensure compliance with hospice regulations, and work collaboratively with the team to adjust care plans as needed.

How Success Will Be Measured

Success as a Hospice Aide isn't just about completing tasks-it's about making a meaningful difference in the lives of patients and families. Here's how we'll know you're succeeding:

• Patient Care Excellence: Providing compassionate, high-quality personal care that meets the unique needs of each patient while ensuring their dignity and comfort.
• Reliability and Timeliness: Consistently arriving on time and delivering care according to the patient's plan, ensuring they feel supported and valued every step of the way.
• Observation and Reporting: Accurately documenting changes in patients' physical or emotional conditions and promptly communicating those changes to the care team, helping ensure seamless, proactive care.
• Patient and Family Feedback: Building trust and rapport with patients and their loved ones, reflected in positive feedback and satisfaction with the care you provide.
• Team Collaboration: Working effectively with the interdisciplinary care team, contributing insights and updates that improve patient care plans and outcomes.
• Compliance and Safety: Adhering to hospice care standards, infection control measures, and safety protocols, maintaining a safe and supportive environment for all.
• Commitment to Growth: Demonstrating a willingness to learn and grow through ongoing training, taking steps to enhance your skills and knowledge in hospice care.

Our Commitment to Inclusion & Belonging

h/care is dedicated to fostering a diverse and inclusive workforce. We believe that embracing a variety of perspectives drives innovation, enhances engagement, and enables us to attract top-tier talent to provide the best services and solutions. We welcome applications from all qualified individuals. If you require assistance or a reasonable accommodation during the application and recruitment process, please reach out to us at: View email address on us.fitly.work