Teller Auditor

Teller Auditor

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 420 Branch Administration

Job Summary: The Teller Auditor position is responsible for mitigating losses by conducting quarterly cash audits, monitoring cash limits, work teller reconciliations, conduct research on any outages, and ensure outages are reported. Also assists Tellers with override transactions, Reg CC holds and training.

Job Description: Essential Job Functions

• Conduct assigned quarterly cash audits
• Conduct research on teller related issues and cash box and/or vault outages
• Monitor cash limits and ensure weekly cash orders are timely
• Monitor work teller reconciliation and report outages
• Formulate reports to review and evaluate the overall teller operations of the Market
• Facilitate transaction overrides and customer portfolio approvals to expedite customer experience while mitigating loss
• Provide branch staff with immediate feedback based on audit findings and observations
• Provide Branch manager with feedback from overall branch assessment to aid in employee development, coaching and completion of performance evaluations
• Flexible to travel and assist other branches
• Flexible to perform the functions of a teller
• Initiate teller set ups to ensure tellers can perform job duties
• Attend, participate and facilitate in meetings as needed
• Perform other duties as assigned

Skills

• Good Oral and Written Communication (Bilingual preferred for border markets).
• 10 Key
• Service Oriented
• Time Management
• Learning strategies
• Mathematics
• Instructing
• Complex Problem Solving
• Critical Thinking
• Organization
• Social perceptiveness
• Judgement and sound decision-making abilities

Education & Experience

• High school graduate or GED equivalent
• 1 to 3 years of teller or equivalent experience preferred
• Cash handling experience required
• Customer service experience required