Guest Services Specialist

Opportunity is knocking. Let’s open the door, together. When you join Hyatt Regency Minneapolis, you join a global brand that celebrates individuality, empowers everyone to be their best and consistently provides unique experiences for our colleagues and guests. Part of our culture of care includes providing our guests with stress-free, affordable experiences that enhance their stay. We also care about our colleagues and provide a well-rounded benefits package to ensure you are supported from day one. You'll find support from your team by working in an environment where success is celebrated and hard work is rewarded.

We are seeking a dedicated and service‑focused Guest Services Specialist to join our Guest Services team. This role will serve as a key point of contact for guests throughout their stay and will support daily operations to ensure an exceptional guest experience. The ideal candidate will have the flexibility to begin their shift anytime between 7:00 a.m. and 1:00 p.m., depending on business needs.

Responsibilities include, but are not limited to:

• Luggage Assistance: Provide courteous and efficient support with guest arrivals, departures, and luggage handling.

• Concierge Services : Assist guests with amenity requests, local recommendations, and general inquiries to enhance their stay.

• Guest Communication: Manage guest interactions before, during, and after their stay, including:

• Guest surveys and feedback review

• Pre‑arrival communication

• We Care Log follow‑up

• Post‑stay outreach

• Room Deliveries: Complete timely and accurate room‑drop deliveries for amenities and special requests.

• Front Desk Support: Assist with front desk operations as assigned to ensure smooth guest flow.

• Hotsos Monitoring : Track service orders and ensure prompt follow‑up on guest needs.

• ECA App Oversight: Monitor and respond to guest‑related updates within the ECA app as needed.

• Lobby Liaison: Maintain an active presence in the lobby to greet guests, anticipate needs, and support overall guest engagement.

What you can expect

• Collaborative and team-driven environment with diverse industry experience

• Health benefit eligibility at 30 days of employment (FT)

• 401K with company match – eligible to contribute at 30 days of employment

• Discounted room nights at over 1,000 Hyatt properties upon hire

• Free room nights at over 1,000 Hyatt properties at 90 days of employment (FT, PT)

• Education Assistance/Tuition Reimbursement (FT/PT)

• Discounted employee parking ($5/day or $100/mo)

• Access to hotel gym (25,000 sq. ft.)

• Free meals in colleague cafeteria

• Discounted food & beverage from Prairie Kitchen and Bar and The Market (proudly serving Starbucks)

• Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status)

• Annual performance-based increases (FT/PT)