Guest Services Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Guest Services Specialist Full Time Clerical Wayzata, MN, US As a Guest Service Specialist , you will provide an elevated customer experience to all JUUT guests. Responsibilities Greet guests upon arrival with the appropriate welcome for new or returning guests. Check in guests, give a salon tour to all new JUUT guests, and offer add-on appointments available following the guest’s scheduled service. Escort guests to the waiting area, hang up coats if necessary, and offer beverages to all guests. Perform confirmation calls to guests and offer add-on services during the call. Check out guests by ringing up their services, closing out the sale of retail products recommended, rebooking their next appointment, providing a welcome gift to new guests, and finishing with an authentic thank you. Answer incoming guest calls and schedule appointments with the proper artist or therapist through matchmaking, seeking to meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate. Capture guest data completely and accurately. Understand the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately. Reschedule appointments and block artist time in the computer system as necessary. Make follow-up calls to new guests as requested. Stock retail shelves as necessary and keep shelves clean and organized. Monitor and refill beverage station items, keep the area clean and stocked. Organize magazines throughout the salon to be in order and easily accessible to guests. Ensure bathrooms are clean, tidy, and restocked. Continually increase product knowledge to be a better resource for guests. Remain professional in demeanor, communication across all channels, and dress according to the dress code and appearance guidelines. Assist with other duties as assigned by salon leadership. Qualifications High School Diploma or equivalent Some exposure to salon, cosmetics, hospitality, or retail business preferred Customer service experience preferred but not required Must work a minimum of one 3-hour shift per pay cycle to maintain active employment Physical Requirements This role requires the ability to stand for extended periods of time, walk, bend, sit, and squat; grab, pull, and lift up to 10 lbs; talk, hear, and see items at a close or distant range. Working Conditions #J-18808-Ljbffr