Public Safety Officer Full-Time

Job Description

Job Description

Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres.
Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission “to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]” and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION

Under the leadership of the Director of Safety & Security, the Public Safety Department has undergone significant modernization and growth, creating a structured and professional public safety environment. We are seeking individuals who value professionalism, teamwork, sound judgment, continuous learning, and a commitment to safety, security, and customer service.

The Public Safety Officer (PSO) is responsible for ensuring the safety and security of Winterthur’s staff, guests, visitors, Collections, and physical assets. Serving as a warm and welcoming first point of contact, the Officer performs a wide range of safety, security, and customer‑service functions across the estate. Public Safety Officers respond to emergencies, support de‑escalation efforts, monitor and operate security systems, and ensure adherence to institutional policies. Duties may include patrols of galleries, the House during self-guided tours, museum buildings, grounds, and all exterior and interior access points. In addition, selected PSOs
will be cross‑trained to work in all departmental positions and roles, enabling operational flexibility and professional development across all Public Safety functions.

Compensation:  Starting at $15.25/hr. - $16.00/hr. Room for advancement.

Benefits: Including, but not limited to, medical, dental, and vision insurance; generous paid time off plan including 10 holidays, vacation, personal, and sick time; 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule : Variable, including evenings, weekends, and holidays.

Responsibilities

1. Respond to and investigate any incident involving the safety of staff, guests, assets, or property
2. Provide first aid and/or CPR in the event of a medical emergency and provide guidance and physical assistance in the event of an emergency evacuation. Follow existing emergency procedures for evacuations due to any fire, flood emergency, or sudden and severe weather conditions that may arise
3. Exhibit strong customer service skills during any situation, including responding to inquiries from guests, visitors, and suppliers
4. Maintain vigilance for and take proactive steps to correct potentially hazardous situations
5. Ensure compliance with all policies and procedures governing people, vehicles, and property by all persons on Winterthur property
6. Monitor the security of Winterthur via computerized security systems
7. Galleries—monitor 1st and 2nd floor Galleries and respond to emergencies that arise
8. Motor Patrol—patrol Winterthur grounds and required buildings and respond to emergencies that arise, including assisting in the evacuation of Museum, Gallery, and Wing
9. Main Gate—screen entry when not open to the public; greet and direct first-time guests to Visitor Center; greet outside contractors and ensure proper direction or escort to destination; answer incoming calls and assist as necessary
10. Museum—Secure exterior doors as needed, respond to medical emergencies; respond, investigate, and complete written reports on injured guests and employees. Evening & Night—walk Museum Wing, Gallery, and Research Building to monitor exterior doors and check for safety issues

Minimum Experience:  High school diploma or equivalent. Must have customer service, safety, or law-enforcement-related experience. Entry-level candidates may be considered. 

Preferred Experience: 2+ years in public safety/security/law enforcement or customer service in high-traffic environments; experience with large crowds; First Aid/CPR certification a plus.

Knowledge/Skills

1. The ability to talk to people in a friendly manner that gets results
2. A team orientation and willingness to collaborate
3. Flexible workdays/hours and ability to work with little notice
4. This position requires clear thinking during any situation that may arise, with a calm and professional demeanor
5. Proficient oral and written communication skills
6. CPR/First Aid certification is preferred. Without prior certification, must be able to pass a written and practical test after attending a training course as designated by Winterthur
7. Basic computer skills, including word processing, accessing and managing a Winterthur-provided e-mail account, and navigating the internet
8. Ability to utilize computerized security and office systems after training

Essential Functions

1. Valid driver’s license with no conviction for driving under the influence of drugs/alcohol within 3 years of application.
2. No convictions for theft or sexually related offenses
3. Must be able to work within the confines of the Museum or other Collection areas that require tight security and attention to detail
4. Must enjoy dealing with the public in a cultural property setting
5. Must be capable of performing CPR /First Aid after training
6. Must be able to climb multiple stairs; at least 9 floors
7. Must be able to walk or stand for extended periods of time; potentially 8 hours or more
8. Must be able to sit in and operate a SUV or Pickup type vehicle for an 8-hour shift
9. Must be able to lift 50+ pounds
10. Must be able to climb a ladder

Thank you for considering Winterthur Museum job opportunities.

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