Branch Manager

Position Overview Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives, along with completing individual business development objectives. The position is responsible for planning and directing all branch functions ensuring compliance, operation, and customer service expectations are met. Responsible for assessing skillsets, assigning resources, and ensuring branch compliance. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions. Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership. Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team. Responsible for optimizing the use of resources to meet operational needs of the branch. Demonstrate effective sales strategies to attract, expand, and retain customer relationships. Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence. Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity, risk or exposure. Perform regular audits of vault and teller cash with proper documentation. Represent the bank in business development efforts and at networking and community functions and displays professionalism. Ensure regular communication with bank leadership. Maintain a working knowledge of banking products, programs, services, and promotions. Lead trainings and staff meetings. Approve policy exceptions within authorized limits. May perform all sales and service functions of the branch as needed. Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies Demonstrated leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team. Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs. Knowledge of banking policies and procedures. Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience 3 or more years of retail banking experience required. 1 or more year of supervisory, leadership or mentoring experience required. Branch operations experience required. Cross selling experience required. Sales management and business development experience required. Consumer credit experience preferred. Academic High school diploma or GED required. Bachelor’s degree or equivalent of education and related training or experience required. Benefits Available to Employees Medical, Dental and Vision Insurance – Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment. Life Insurance provided at no additional cost to employees. Accidental Death & Dismemberment Coverage. Long-Term Disability Coverage. Paid Sick and Vacation Leave. 11 Holidays. Volunteer/Service Day. Employee Stock Purchase Plan. 401(k) Retirement Plan – Ameris Bank matches 50% of your first 8% of contributions to the plan. Flexible Spending Accounts. Health Savings Account. Health Reimbursement Arrangement. Supplemental Life & Other Insurance Plans. Identity Theft Protection. Pet Insurance. Legal Insurance. Employee Assistance Program. Employee Advocacy Program. Tickets at Work (Entertainment discounts for Ameris Bank Employees). AT&T Employee Discount. Wellness Discounts for Medical Premiums and Other Rewards. Employee Referral Incentive. Education Assistance. Banking Advantages for Employees Free Interest Checking. Free Safe Deposit Box. Free Money Orders, Travelers’ Checks and Cashier Checks. Discount on Mortgage Origination Fee. Free Online Banking and Free Unlimited Online Bill Payment. Employee Banking Perks. Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr