Casino Floor Associate: Guest Service & Cash Handling
Fancy Dance Casino
- Electronic Gaming Floor Associate## Job DetailsFancy Dance Casino - Perry, OK## Description**Key Responsibilities:*** Identify top prize transactions, process and complete paperwork promptly with a high level of accuracy and service to the guest.* Coordinate with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management.* Handle routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.**General Responsibilities:*** Answer basic customer questions concerning gaming machines based on basic understanding of payout and machine operations (e.g. cashier locations, dollar bill acceptor locations, and top prize payouts).* Clean assigned area by aligning seats close to machines, emptying ash trays, and disposing of trash with goal of maximizing customer satisfaction with facility cleanliness* Provide input into and execute the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the facilities core service standards and brand attributes.* Perform other related duties as assigned.## Qualifications**Education*** High School Diploma or GED equivalent**Experience*** Six (6) months of electronic gaming experience**Knowledge, Skills & Abilities*** Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies* Must possess the ability to handle/count large amounts of cash utilizing currency and coin counters, and be able to work in a fast-paced environment while maintaining accuracy* May be required to lift up to fifty (50) pounds, possess good manual dexterity, and hand/eye coordination, but these requirements are based on needs of facility and staffing* Proficiency with 10-key adding machine may be required in order to perform assigned job duties correctly* Must be flexible with schedule to include nights, holidays and weekends* Must be able to stand, sit, and walk for prolonged periods of time in order to properly perform the assigned job duties* Must be able to work in a casino environment where flashing lights are present* Must be able to work in a smoke filled casino environment**Licenses/Certifications/Other:*** Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions* Must pass a pre-employment drug test***As a tribal entity, the******Ponca Tribe of Indians of Oklahoma and applicable to Ponca Enterprise Gaming, LLC,******gives preference in employment to a******n enrolled member of the Ponca Tribe of Indians of Oklahoma,******and to other enrolled Native Americans of federally recognized tribes.***
- J-18808-Ljbffr Fancy Dance Casino
Vacancy posted 4 days ago
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