VP, Division Exchange Manager

Role Description

Serve as the primary national contact for new reverse exchange inquiries referred by clients, sales professionals, operations teams, and other business partners.

• Clarify responsibilities, deliverables, deadlines, and communication expectations for all involved parties.
• Oversee deal-volume management and provide flexible support to the reverse exchange team during periods of increased volume, complex transactions, employee absences, or other business needs.
• Track and evaluate reverse exchange inquiries, transaction volume, referral sources, conversion rates, and revenue results; identify opportunities to improve performance and support the continued growth of the reverse exchange business.
• Develop and deliver training for sales and operations employees regarding reverse exchange fundamentals, appropriate client situations, intake requirements, transaction timing, common challenges, and escalation procedures.
• Identify, develop, and implement standardized processes, tools, and best practices that improve the consistency, efficiency, and scalability of reverse exchange operations.
• Participate in client presentations, educational meetings, webinars, or other business-development activities involving reverse exchanges.
• Build strong working relationships across national sales, operations, and reverse exchange functions.
• Engage with executive leadership team on hiring needs, performance management, resources, and tools required for the reverse exchange team.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Advanced degree preferred.
• 12+ years demonstrated experience managing complex cross functional units or groups.

Requirements

• Demonstrated competency in creating and executing on strategic plans.
• Proven track record of leading large, complex projects, including reverse 1031 Exchanges and build-to-suit 1031 exchanges, with multiple internal and external stakeholders and driving organizational change.
• Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.
• Possesses and applies comprehensive knowledge of principles, practices, and procedures of particular field of specialization to the successful execution of multiple complex projects.
• Strong experience and knowledge of functional tools and infrastructure.
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.
• Possesses strong problem solving, collaboration, critical thinking, team building, and presentation skills.
• Results oriented with strong time management and project management skills, and must be highly organized and driven to succeed.
• Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.