Central Services Division Policy & Operations Manager (Business Operations Manager 2)

We are an equal opportunity employer and do not discriminate based on race, color, national origin, ethnicity, veteran status, gender, gender identity, sexual orientation, religion, marital status, age, or physical or mental disability in the administration of our programs and activities. We celebrate and appreciate diversity, champion equity, and treat each other with respect and dignity. Opportunity The Oregon Department of Environmental Quality has a full‑time opportunity available for a Central Services Division Policy & Operations Manager (Business Operations Manager 2). This position is based out of DEQ’s Headquarters in Portland, Oregon. What you will do! You will lead the Operations & Policy section within the Central Services Division. You will guide a team that supports essential agency functions, including data governance, public records management and coordination, facilities operations, fleet services, agency reception, emergency management and continuity of operations, and agency‑wide policy management and development. Your leadership will bring clarity, coordination, and consistency to these services so staff across DEQ have what they need to do their work effectively and to serve communities well. You will set the vision and direction for Operations & Policy by developing goals and objectives, tracking progress, and helping staff prioritize work. You will coach and empower a diverse team of professional and technical staff, creating a supportive environment where people feel valued and are encouraged to grow. This includes hiring and onboarding, providing regular feedback, and helping staff build confidence and skills in their areas of responsibility. You will also help resolve complex operational or administrative challenges; support the development of clear and responsive statewide rules, procedures, and guidance; and ensure the division’s work is timely, service oriented, and aligned with DEQ’s commitments to equity, accessibility, and high‑quality customer service. As a manager and people‑centered leader, you will be expected to demonstrate, and model for others, the following competencies: proactive communication, innovation, intentional engagement, mentoring and developing others, stewardship, and business acumen. These competencies show up in your day‑to‑day work through: Supporting staff with the tools, resources, and information they need to succeed. Coaching, mentoring, and motivating staff through regular check‑ins, thoughtful guidance, and opportunities for skill development and career growth. Setting clear work objectives, goals, and expectations, and addressing performance with timeliness, care, and accountability. Creating belonging by fostering team cohesion, encouraging collaboration, and helping ensure staff understand each other’s roles and can step in to support one another when needed. Desired Attributes/Skills Demonstrated ability to apply equity and inclusion principles to policy, operations, and supervision. Proven skill in building healthy team culture through coaching, mentorship, accountability, and conflict navigation. Demonstrated ability to lead diverse operational functions by guiding subject‑matter experts, making informed decisions without being the technical expert, and ensuring coordinated, customer‑focused service delivery. Experience leading policy development, overseeing policy implementation and change management, and advising executives on operational or organizational impacts. Ability to manage complex operational functions with a focus on outcomes, metrics, and continuous improvement. Strong relationship‑building skills and the ability to collaborate effectively across diverse teams, roles, and perspectives. Clear, effective communicator with demonstrated skill in written and verbal communication, especially when advising executives or explaining complex information. Minimum Qualifications Minimum Qualifications: 6 years of supervision, management, or progressively related experience or 3 years of related experience and a Bachelor’s degree. What’s in it for you! Medical, dental, and vision insurance 11 paid holidays 10 hours of vacation per month, eligible to be used as accrued 8 hours of sick leave per month, eligible to be used as accrued 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service Optional life insurance packages Flexible spending accounts Membership in Oregon Public Employees Retirement System (PERS) Optional deferred compensation retirement program Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF) Continuous growth and development opportunities Opportunities to serve your community and make an impact through meaningful work A healthy work/life balance, including flexible schedules and hybrid work options for many positions Working Conditions DEQ believes in a diverse and inclusive work environment. All employees are expected to contribute to a work environment that collectively values and benefits from respecting its diversity and promotes a culture of inclusiveness. This position will be based out of DEQ’s Portland office; however, the successful candidate may be eligible for hybrid work. The logistics of hybrid work will need to be worked out with the Hiring Manager prior to hire and may be changed at any time given specific job duties and business needs. DEQ will provide necessary hardware (laptop, monitor, keyboard, mouse, and cell phone) for an employee to successfully work from home. At DEQ sites, you will have access to a workspace, however, it may be shared with other employees. Most work is performed in a professional office setting with multiple demands on time. There is frequent work under tight deadlines with changing priorities. This position requires occasional travel on official State business for meetings, conferences, trainings, and public hearings, some of which may involve evening work, weekend work, and/or overnight stays. There may be extended working hours during Legislative session, inclement weather events, and other emergency situations. This job involves the occasional lifting of up to 25 pounds. Equal Pay Analysis As an employer, the State of Oregon complies with HB 2005, the Pay Equity Bill. We do not discriminate on the basis of protected class in the payment of wages, and we do not screen applicants on the basis of their current or past compensation. All finalists have an equal pay analysis completed to determine their placement on the salary scale. The salary listed is the non‑PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95% (6% goes to PERS and .95% covers payroll taxes). Please review the Classification and Compensation page for more details. Work Authorization DEQ does not offer visa sponsorships. On the first day of employment, all hires will be required to complete the US Department of Homeland Security’s Form I‑9, confirming authorization to work in the United States. In addition, hires will have three business days from their first day of employment to present documents that establish employment authorization and identity. DEQ is an E‑Verify employer and will use E‑Verify to confirm that hires are authorized to work in the United States. Questions/Need Help? If you have questions about the recruitment or need assistance to participate in the application process, including an accommodation request under the Americans with Disabilities Act (ADA), please contact DEQ’s Recruitment Team at View email address on click.appcast.io or View phone number on click.appcast.io. TTY users: please use the Oregon Telecommunications Relay Service at View phone number on click.appcast.io. #J-18808-Ljbffr Oregon Department of Environmental Quality