Customer Experience Agent-Bilingual-English and Spanish

Job Description

Job Description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About Argus Professional Storage Management powered by SmartStop®

Argus Professional Storage Management (APSM) powered by SmartStop is the second largest exclusively third-party management company in the self-storage industry. APSM manages 227 stores across 26 states (as of October 1, 2025), encompassing approximately 16.6 million rental square feet, 102,000 units. Come join a winning team!

APSM is a growing organization with tremendous opportunities available. We offer competitive salaries, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Salary range: $17.00 to $19 per hour depending on experience

Bilingual-Spanish and English Customer Experience Agent Job Summary

Reporting to the Call Center Lead, the Customer Experience Agent manages customer escalation calls by identifying a customer’s needs and providing solutions to their complaints and identifies ways to ensure customer satisfaction and retention.

This job is 100% remote.

Essential Job Functions and Responsibilities assisting non-English speaking customers/clients.

• Addresses customer inquiries and provides service and support across all communication channels to include: telephone, email, online chat, or SMS.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses extensive company and company product knowledge to answer and appropriately address inquiries.
• Performs other related duties as necessary or assigned.

If you love problem solving and helping customers and have excellent communication skills – this could be the job for you!

Qualifications Needed

• High school diploma or equivalent.
• Proficiency in both Spanish and English is required to assist non-English speaking customers/clients.
• Customer service experience required.
• Minimum 3+ years of self-storage management experience.
• Excellent written and verbal communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Excellent decision-making ability.
• Strong problem-solving skills.
• Proficient in computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Ability to function well in an often-stressful environment.

Benefits

• Competitive salary
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Ample paid time off
• Generous holiday schedule
• 401(k) + matching with no waiting period
• Employee assistance program
• Paid employee referral program

Diversity

Argus Professional Storage Management powered by SmartStop®, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!