Hospitality and Office Services Specialist

$18.22 - $22.85 per hour

Legal Senior Onsite Service Specialist

POSITION PROFILE Overview

This vital role is responsible for overseeing the high-level management of meeting and event spaces, coordinating directly with clients and the firm to ensure exceptional service delivery on behalf of Ricoh. The position requires a strong focus on seamless hospitality operations, including food and beverage service, meeting support, and the setup and maintenance of office and conference areas.

Responsibilities Meeting and Events

• Serve as the coordinator for client meetings and events, ensuring smooth communication and alignment between clients, the firm, and the Ricoh team.

• Maintain knowledge of all conference spaces and provide guidance on room setups, meeting configurations, and best practices for food and beverage presentation.

• Possess a working knowledge of Tier 1 AV equipment and implement AV setups as required for meetings and events.

• Assist with the setup and breakdown of conference rooms and modular meeting spaces as needed.

Food and Beverage Coordination

• Oversee the delivery of food and beverages, ensuring consistent, high-quality presentation and service.

• Take responsibility for the accurate and timely setup of food and beverage services in meeting spaces, maintaining the highest standards of presentation and consistency.

• Stock pantry areas with all necessary items, including food, beverages, dry goods, and paper products.

Office Floor Management

• Ensure all office kitchens are well-stocked with china, glassware, silverware, snacks, and beverages.

• Maintain coffee machines, ensuring they are stocked, clean, and fully operational.

• Manage hoteling and visitor offices, ensuring spaces are clean, fully supplied, and appropriately personalized with correct client names.

Office Services

• Provide support in copy, production, scanning, fax, mail and shipping, records management, and light facilities support.

• Accurately complete jobs and projects according to required deadlines while maintaining quality standards.

Skills and Qualifications

• Strong organizational skills with a focus on consistent service delivery.

• Proficiency with basic AV setup (Tier 1) and willingness to learn and adapt to client-specific technologies.

• Proactive, detail-oriented, and solution-focused approach to meeting and event coordination.

• Strong commitment to client service and hospitality excellence.

• Excellent verbal and written communication skills.

• Ability to build relationships and collaborate effectively with clients, vendors, and internal teams.

• Ability to lead by example and positively influence team performance.

Working Conditions, Mental and Physical Demands

• Frequent exposure to copier and fax machine noise, toner, and varying room temperatures. May also be exposed to paper cuts associated with handling paper and opening boxes.

• Exposure to various weather conditions when travel between buildings is required. Office equipment may present opportunities for injuries or accidents.

• Daily telephone and in-person interaction with customers, employees, managers, and/or the Dispatch Department. Occasional interaction with vendors and equipment repair personnel.

• Tight deadlines and quick turnaround requirements may create high-stress situations.

• Physical demands may include extended periods of standing, walking, bending, reaching, stretching, and climbing, as well as lifting or moving items weighing up to 50 pounds.

• May be required to push or pull wheeled equipment weighing up to 400 pounds for repair or relocation purposes.

• Walking between buildings may be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.