Director of Front Office Operations

Job Description

Job Description

The Parker Palm Springs hopes you are up for the challenge and excited to be part of a diverse cast of cohorts and a worldly clientele. If you are confident in your abilities and passionate about exceptional guest service, then step up to the Parker’s Happy Chic Stage.

The Parker’s Front Office, Guest Expereince, Concierge and Valet set the tone for a spectacular experience on our thirteen lushly planted acres. The Director of Front Office Operations leads the arrival, departure and everything in between of this luxurious Palm Springs Estate.

Key Responsibilities

The Director - Front Office Operations provides leadership, motivation and direction to the Front Office, Guest Expereince, Concierge, One Stop and Porters/Valet teams of the Hotel.

The role is a key position within the Hotel that is tasked with leading teams to perform at the highest level to ensure excellence in guest service and and exceed all Five Star quality standards.

The successful candidate will have a proven background handling guest services and will be skilled in quick decisive problem solving. This position requires you to be exceptionally well organized, flexible, and enjoy the opportunities to grow and develop a team.

You must have the ability to engage your team and guests, in an energetic environment, while remaining focused on providing an uncompromised level of service excellence. Being proactive, resourceful and efficient, with a high level of professionalism, is crucial to this role.

Essential Functions

• Lead, Coordinate, Audit and Monitor all service standards according to the established standards of the Hotel and Leading Hotels of the World

• Establish a strong presence and positive relationship with guests. Always look for complete satisfaction for both the guest and hotel.

• Maintain a presence throughout the operation to monitor all elements of the brand standards, business and staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.

• Inspire and encourage change in all facets of the operation and experience

• Detailed focus on administrative tasks being performed consistently and accurately.

• Maintain constant communication with leadership and other departments to ensure guest needs are exceeded at all times

• Coordinate the selection, training, development, and evaluation of employees and managers under your leadership.

• Provide leadership, and act as mentor, to all employees.

• Ensure all Human Resource standards and procedures are met daily.

Qualifications & Experience

• Experience in a five star luxury hotel environment is required.

• Minimum of two years previous experience in Assistant Director, or Higher, leadership roles. Candidates who are currently Directors of Front Office, or similar, will be given priority consideration.

• A college degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is preferred.

• Must be able to adjust communication style to effectively interact with guests as well as all members of the organization.

• Must be decisive and able to work in a hectic and diverse work environment.

• Requires strong ability to prioritize, organize, and manage competing priorities.

• Possess well-developed leadership and problem solving skills.

• Must be able to build and maintain business relationships.

• Excellent reading, writing, and oral proficiency in the English language.