Counselor II / 3rd Shift / 988 Call Center (Charleston)

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Counselor who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Center for Mental Health, 2125 Charlie Hall Blvd, Charleston, SC 29414. Under close supervision of the Team Leader, the Counselor will answer incoming crisis calls and provide telephonic crisis intervention services to include text, chat, screening, and consultation in a culturally competent manner of the 988 Suicide Lifeline. Responsibilities Provide a quality response in a culturally competent manner to callers of the 988 Lifeline. Identify concerns with mental illness, developmental disabilities, and/or substance use and refer to the appropriate resources. Utilize assessment information and community resources to provide information and/or linkage and referral to services. Be knowledgeable of and accountable for documentation expectations. Demonstrate recognition of the importance of collaboration and teamwork within the Center and the community. Operate in an efficient and organized manner. Retain overall responsibility for meeting Quality Assurance standards. Comply with all OMH/CDMHC policies and protocols, applicable Quality Assurance, Corporate Compliance, Cultural Competence, and CARF policies, procedures and regulations, and all Federal and State laws, as well as attend all trainings classified as mandatory by Federal and State regulations. Qualifications A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs. Experience in the crisis continuum of care is a plus. Bilingual abilities in English and Spanish (or another language) are a plus. Post-hire Requirements Have working knowledge of mental health legal principles and practices. Have experience working, and/or education in the mental health field. Have good listening skills and the ability to screen, assess and consult with callers. Have working knowledge of basic health and welfare services provided by other agencies in the community. Be able to remain calm in crisis. Have good writing skills. Be able to multi-task. Be able to work after hours to fill in when staff are out. Position could be designed for after hours or weekends. Be able to travel for training purposes. Have a serviceable vehicle to use for business and will be reimbursed according to applicable state policies and procedures. Available Shifts Tuesday - Saturday 11:00 PM - 7:00 AM The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Benefits Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave S.C. Deferred Compensation Program available (S.C. Deferred Compensation) Retirement benefit choices State Retirement Plan (SCRS) State Optional Retirement Program (State ORP) *Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. #J-18808-Ljbffr State of South Carolina