Automotive Service Manager

Automotive Service ManagerJaffarian Volvo Toyota is seeking an experienced Automotive Service Manager to lead our luxury/highline service department in Haverhill, MA. We are not looking for someone to “run a desk.” We are looking for a hands-on leader who can build, coach, and optimize a high-performing service department. This is a unique opportunity to join the oldest Volvo dealership in New England, representing a legacy brand with a strong commitment to customer experience, operational excellence, and long-term customer relationships. If you are passionate about developing people, driving performance, and delivering exceptional customer satisfaction that keeps customers coming back for generations, this is the role for you.ResponsibilitiesOversee all service department operations to ensure efficient workflow and customer satisfactionManage and mentor service advisors, technicians, and support staffMaintain and improve service processes to increase productivity and profitabilityDevelop and maintain strong customer relationships to drive retention and repeat businessEnsure compliance with company policies, safety standards, and manufacturer guidelinesCollaborate with parts and sales departments to optimize overall dealership performancePrepare and manage service department budgets, forecasts, and reportsRequirementsProven experience as an Automotive Service Manager or similar leadership role in a dealership environmentStrong leadership skills with a track record of developing high-performing teamsDeep understanding of automotive repair, diagnostics, and service operationsExcellent communication and customer service skills, especially in highline environmentsAbility to manage multiple priorities in a fast-paced, performance-driven settingExperience with dealership management systems (DMS) such as Reynolds & Reynolds and Xtime preferredValid driver’s license and ability to meet company driving requirementsBenefitsCompetitive salary range: $150,000–$200,000 per year, paid weeklyHealth, dental, and vision insurance plansPaid time off and holidays401(k) retirement savings plan with company matchOpportunities for career growth and professional developmentEmployee discounts on vehicle purchases and servicesFully air-conditioned shopState-of-the-art facilityOn-site air-conditioned body shopAbout the CompanyJaffarian Automotive is a 4th-generation, family-owned dealership group and one of the most established automotive organizations in New England. We are customer-first, focused on modern, no-pressure service and sales experiences. We invest in technology, training, and people who take pride in delivering a smooth, professional experience for every customer. Our Service Department plays a critical role in keeping customers safe, informed, and loyal for generations. We are building a modern fixed operations environment where great people can thrive, grow, and lead.