Night Audit

Night Auditor - On-Call

The Woodmark Hotel is looking to hire a Night Auditor - on-call (11pm-7:30am) - $27.40 / Hour

Be part of a luxury revolution in the hospitality space.

When you become a Team Member at the Woodmark Hotel & Still Spa, youre empowered to share your craft side by side with passionate and talented people inspired to create incredible guest moments every day.

If this approach aligns with your passions, join us at a place where your voice and opinion is an integral part of the next generation of hospitality.

The Woodmark Hotel & Still Spa offers qualifying Team Members these unique perks & benefits.

• Easy access to work - centrally located in Kirkland, Washington.
• Free on-property parking for all Team Members.
• Daily Meal Credit - $6.00/day automatically added to your paycheck for each shift worked on-site for 5+ hours for all Team Members.
• Public Transportation Reimbursement - $40.00/month reimbursement for use of public transportation if eligible.
• Team Member appreciation events and recognition celebrations.
• Coffee & Tea Team Members enjoy daily complimentary drip coffee & tea.
• Restaurant discounts Team Members enjoy a 30% discount at The Woodmark Hotel & Still Spas restaurant, Carillon Kitchen.
• Spa discounts Team members enjoy a 30% discount at The Woodmark Hotel & Still Spa on all spa services and retail products at Still Spa.
• Holiday Bonus Pay
• Hotel Room night discounts for Team Members and their Friends & Family.
• Carillon Point property discounts at restaurants and businesses.
• LifeMart discount program through ADP.
• Team Member Assistance Program Free & confidential counseling program

Our property inspires guests to feel peaceful yet adventurous in an escape that will immerses them in the natural beauty and authentic flavor of the Pacific Northwest. We are located on the tranquil shores of Lake Washington; our destination invites guests to disconnect from the distractions of everyday and reconnect to themselves. We encourage guests to explore outdoor activities or simply stay in, our personalized approach to luxury invites guests to treat themselves to a new every day.

JOB TITLE: - Night Auditor - FLSA STATUS: - Nonexempt

DEPARTMENT: - Front Office - REPORTS TO: - Guest Services Supervisor

DIVISION: - Rooms - SUPERVISES: - N/A

SUMMARY: The Night Auditor is responsible for the successful management of the nightly operations of the Front Desk. They assist with coordinating cashier and accounting functions to provide the accounting department with accurate day end information. The Night Auditor is also responsible for the front desk duties, including check-in, check-out and any other guest issues that arise during the night shift

The Night Auditor shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Woodmark Hotel & Still Spa Culture as well as promoting our hotel values of Honesty, Enthusiasm, Integrity, Accountability and Passion for Service.

ESSENTIAL JOB FUNCTIONS:

• Registers guests into computer system verifying registration, address and credit information
• Accepts payment for guests accountants both at the time of registration and check out
• Reviews room revenue reports for accuracy and completeness
• Maintains accurate records of room availability
• Sends credit card charges and balancing charges to Accounting on a nightly basis
• Responsible for balancing daily reports for the hotel
• Responsible for key control
• Answers incoming guests calls and transfers appropriately
• Provides general Hotel information for guests
• Accepts incoming guest correspondence and transmits appropriately
• Resolves guest problems and is empowered to act in absence of manager
• Follows proper check-in / check-out procedures
• Completes appropriate front office reports
• Provides Valet services as required; arranges bell services for guests; performs Concierge duties as necessary
• Maintains records for all VIPs, special requests, etc.
• Upsells other hotel services and amenities to guests
• Follows established Woodmark Lost and Found Procedures
• Complies with the Woodmark Hotels PCI Policy
• Communicates all pertinent information to the Front Office team
• Follows set procedures on posting, charges, cashing checks, safe deposits and refunds
• Assists guests making or cancelling a reservation
• Maintains constant awareness of safety issues and reports all safety incidents to on-duty supervisor
• Attends appropriate department, division and hotel meetings
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Reports to work on time and according to posted schedule, maintains accurate time records
• Maintains a professional appearance. Follows all Woodmark Hotel dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other related duties as assigned

EXPERIENCE & EDUCATION:

• High school diploma or equivalent required
• Hospitality specialty degree of prior hospitality experience preferred
• At least one year customer service experience preferred

JOB REQUIREMENTS:

• Must be a United States citizen or possess a valid work permit
• Possess a valid WA drivers license and have a clean driving record
• Must have excellent phone etiquette
• Must possesses excellent verbal and written communication skills
• Must be able to read, write and speak English
• Must have strong computer skills and working knowledge of Microsoft Office programs
• Must be detailed-orientated and able to work well under pressure in a fast-paced environment
• Must be able to accurately follow verbal and written instructions
• Must be professional in appearance and demeanor
• Must have a passion for creating an exceptional experience for all guests
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner