District General Manager

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do...

Inspire operational excellence. Lead a best-in-class team.

We’re searching for a District General Manager (DGM) who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a DGM, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience.

What you won’t do…

Taxes. You won’t need to do taxes, because you’ll have a team of tax experts. Instead, we’ll look to you to grow the business, develop your people, and keep things squared away in the multiple offices you’ll manage.

Day to day you’ll…

• Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence

• Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction

• Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities

• Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions

• Efficiently manage labor to ensure maximum productivity and profitability

• Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence

• Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback

• As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service

• Foster a culture that values critical thinking and problem solving and encourage constructive feedback, engagement, inclusion and diversity at all levels

What you'll bring to the team...

Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines

• Ability to make independent decisions, effecitvely prioritize time, and assume complete responsibility for work.

• Effective verbal, written, and interpersonal communications skills, public relations skills, and detail-oriented

• Experience in a retail or similar work environment is required, multi-unit is a plus

• Experience in developing and executing on, short-term and long-range strategic plans

• Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112

• 5 years minimum related work experience

• Passionate and enthusiastic leader with a track record of achieving results.

• Profit and loss (P&L) ownership, including the ability to increase profitability and to develop, analyze, and manage budgets

• Proven track record of driving results through people, including a working knowledge of organizational planning techniques, goal development, hiring, training, and work standards. Remote leadership experience is a must.

• Strong customer relationship skills with the desire and proven ability to work in a diverse work setting

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com ( . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

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