Operations Manager - Benedict College

Overview

Operations Manager - Facilities Management Benedict College

Thompson Facilities Services

At Thompson Hospitality, we are committed to delivering high-performance facilities management solutions that create safe, efficient, and well-maintained campus environments. Through leadership, innovation, and operational excellence, Thompson Facilities Services supports colleges and universities in maintaining world-class learning and working spaces. We are currently seeking an experienced Operations Manager to oversee facilities management functions on a college campus.

Position Summary

The Operations Manager - Facilities Management is responsible for leading daily campus facilities operations, including maintenance, custodial services, grounds, and support services. This role ensures all physical plant operations are efficient, compliant, and aligned with service standards while driving performance, safety, and customer satisfaction across campus.


Responsibilities

• Oversee daily operations of campus facilities, including maintenance, custodial, grounds, and support services
• Supervise and support facility supervisors, technicians, and service staff across multiple trades
• Ensure timely completion of work orders, preventive maintenance, and emergency repairs
• Develop and manage operational budgets, labor costs, and vendor contracts
• Monitor service quality, compliance, and safety standards across all facilities operations
• Coordinate with campus leadership to prioritize projects, renovations, and operational needs
• Implement and improve operational processes, workflows, and service delivery standards
• Manage vendor relationships and oversee contractor performance
• Conduct facility inspections to ensure cleanliness, safety, and operational readiness
• Support capital planning, sustainability initiatives, and long-term facility improvements
• Respond to and resolve escalated facility issues and service disruptions
• Utilize CMMS systems to track performance, productivity, and asset management

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field preferred
• 5+ years of progressive experience in facilities operations or property management (higher education preferred)
• 3+ years of supervisory or management experience leading multi-trade teams
• Strong knowledge of building systems (HVAC, plumbing, electrical, mechanical, custodial operations)
• Experience managing budgets, vendors, and contracted services
• Familiarity with CMMS platforms and facilities reporting systems
• Strong leadership, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced campus environment
• Knowledge of safety regulations, OSHA standards, and compliance requirements

Physical Requirements

• Ability to walk and inspect multiple campus buildings and outdoor areas regularly
• Occasional lifting up to 50 pounds during inspections or operational needs
• Ability to work in mechanical rooms, outdoor environments, and active construction areas
• Extended periods of walking, standing, and navigating campus facilities
• Ability to respond quickly to emergency facility situations when required

Who We Are:

Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.