Medical Coordinator Assistant (MA)

Medical Coordinator Assistant (MA)

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect.

The Medical Coordinator Assistant (MA) plays a supportive role in promoting the health, recovery, and daily stability of clients enrolled in Recuperative Care programs. Under the supervision of the Medical Coordinator (LVN) and clinical team, this position assists with client health monitoring, supports self-administration of medications, coordinates follow-up care, and ensures accurate documentation in the electronic health record. The MA helps create a safe and trauma-informed environment for clients recovering from illness or injury while experiencing homelessness.

Essential Duties and Responsibilities

• Conduct daily well-being checks and support medical intake processes for new clients under clinical supervision.
• Assist with scheduling and coordinating medical and behavioral health appointments, diagnostics, and follow-up visits.
• Support clients in medication self-administration and monitor adherence to care plans.
• Document all health-related interactions, medication logs, and care coordination in the EHR; ensure accuracy and timeliness.
• Provide basic health education to clients, reinforcing medication adherence, hygiene, and preventive care practices.
• Communicate changes in client condition or care plan adherence to the Medical Coordinator or clinical supervisor promptly.
• Participate in daily huddles and weekly interdisciplinary team (IDT) meetings to support integrated client care.
• Maintain a safe and clean environment; assist with facility upkeep and infection control.
• Collaborate with case managers, behavioral health staff, and housing teams to support holistic client recovery.
• Ensure compliance with HIPAA, OSHA, and WPCC policies and procedures.
• Support tracking of program metrics and client health outcomes as directed by the Medical Coordinator or Director.

Qualifications and Requirements Education

• High School Diploma or GED (required)
• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or EMT certification (required)

Experience

• Minimum 1 year of experience in a clinical, shelter, or social services setting (preferred)
• Experience working with individuals experiencing homelessness, chronic illness, or behavioral health challenges (preferred)
• Familiarity with EHR systems and multidisciplinary care support

Certifications or Licenses

• CMA, RMA, or EMT certification (required)
• Basic Life Support (BLS) certification (required within 2 weeks of hire)

Core Competencies

• Compassionate, professional, and empathetic in client interactions, especially with vulnerable populations
• Strong communication, interpersonal, observational, and documentation skills
• Culturally responsive and trauma-informed care approach
• Ability to multitask, prioritize, and remain calm in fast-paced or high-stress situations
• Dependable, punctual, and flexible with shift coverage and team needs
• Strong time management and organizational ability
• Basic computer literacy, including Microsoft Office and EHR systems (Athena preferred)
• Awareness of confidentiality standards and adherence to compliance protocols

Working Conditions & Physical Requirements

• Must be able to walk between client rooms and onsite facilities regularly
• Requires ability to lift up to 25 lbs. and provide physical support to clients as needed
• Work is performed on-site in a hotel or shelter-based Recuperative Care environment
• May be exposed to individuals with communicable conditions or behavioral health needs
• Overnight, weekend, and holiday shifts may be required based on program scheduling

Schedule and Travel Requirements

• Full-time (40 hours/week)
• Must be available for assigned shifts, including overnight and weekends
• Occasional travel to partner clinics or service providers in the San Bernardino area may be required

EEO / ADA Statement

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities.

Disclaimer

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for the position. Duties and responsibilities may change at any time with or without notice.