Supervisor I

Supervisor – Store Leadership This role supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor supervision. The Supervisor drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. Key Responsibilities Sales & KPIs: Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency. Client & Service Excellence: Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in‑store and after‑sales experiences; lead outreach to drive repeat business and VIP retention. Service Behaviors: Model Kate Spade service behaviors (“host of the party”—meet, greet, create conversations) to foster strong relationships and needs discovery. Leadership & People Development: Coach team on goals and performance; support recruitment, onboarding, role modeling, and ongoing training; provide feedback to store leadership; advocate for the team; foster an inclusive, equitable, and diverse culture. Operational Excellence & Compliance: Perform and supervise opening/closing procedures, cash handling, bank deposits, register operations, and facility security; accurately process POS transactions and inventory functions; keep an organized stockroom and ensure timely replenishment. Omni‑Channel, Digital & Data: Drive omni‑channel and virtual selling initiatives including live‑stream shopping; promote brand‑safe social media engagement; lead customer data capture to grow loyalty. Requirements Strong written and verbal communication skills; detail‑oriented, proactive, and able to multi‑task and prioritize effectively. 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered. Ability to communicate effectively with customers and staff and navigate the sales floor confidently. Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook. Social media literacy and understanding of platform trends. Comfort with omni‑channel/virtual selling tools and clienteling systems. Strong English language proficiency. (for EU) Schedule & Physical Requirements Ability to work a flexible schedule, including nights, weekends, peak busy seasons, and high‑traffic retail days (including public holidays). Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and perform motions such as climbing, bending, kneeling, and maneuvering on the sales floor and stockroom. Base Pay Range $16.00 – $23.75 per hour. Benefits Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, and Tuition assistance. Equal Opportunity & ADA Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Tapestry, Inc. will provide applicants and employees reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io. Want to learn more? Take a look at our corporate compensation and benefits or learn more about working at Kate Spade. #J-18808-Ljbffr