Rental Secretary

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

• At least 2 years of experience as a Rental Agent / Office Administrator
• Ability to communicate both verbally and in writing with customers and residents
• Completely computer literate, including Microsoft Office, Excel, AppFolio, and other various operational programs
• Strong communication and customer service skills (in-person, phone, and written)
• Detail-oriented with excellent organizational and multitasking abilities
• Ability to handle sensitive information with professionalism and confidentiality
• Comfortable conducting property tours and interacting with prospective residents
• Basic understanding of leasing documents, Fair Housing laws, and application procedures
• Ability to work independently and/or as part of a team in a fast-paced environment
• Reliable transportation and a valid driver’s license for property tours that are off-site
• Licensed Real Estate Agent preferred

• General Operations
• Market Surveys
• Greet and assist prospective residents in person, over the phone, and/or via email.
• Conduct property tours, highlighting available homes and community features.
• Process leasing applications and ensure all documentation is complete and compliant with community guidelines.
• Maintain accurate leasing records and notes in software platforms such as AppFolio.
• Stay informed on rental rates, availability, lease terms, and community policies.
• Monitor lease renewals, distribute renewal notices, and follow up as needed.
• Assist with tenant screening processes as implemented by supporting staff.
• Coordinate and oversee move-ins and move-outs, ensuring smooth transitions and professional experiences.
• Conduct periodic inspections for move-in/move-out processes and maintain related documentation.
• Review notices to vacate to determine reasons for move-outs and manage related records
• Assist in issuing and monitoring necessary notices, including those for late payments, evictions, and returned payments.
• Respond promptly to resident inquiries, concerns, and maintenance requests.
• Support collections by making payment reminder calls, issuing late notices, and arranging payment plans.
• Monitor and manage inventory for Park Homes, Rentals, and Maintenance Work Order status.
• Participate in marketing and outreach activities to attract new residents.
• Provide general administrative support, including data entry, filing, and report preparation.