Outside Sales- Mortgage Development Officer

Job Description

Job Description

Outside Sales

POSITION DESCRIPTION

Title: Mortgage Development Officer

The Mortgage Development Officer plays a crucial role in originating a diverse range of first, second, and ITIN mortgage loan products, catering specifically to the unique financial needs and goals of WEOKIE members and non-members within the OKC metro area. Preference to be fluent in both English and Spanish, this officer provides expert guidance, ensuring exceptional service that turns clients into raving fans. This position requires substantial time working outside of the office, building meaningful relationships within the community, and actively generating new loan opportunities through strategic business development efforts. The Mortgage Development Officer is expected to work independently while maintaining strong communication and accountability with their manager.

Major Activities:

1. Work primarily in the field and outside of the office when meeting with members, referral partners, and prospective clients. Available to take applications at multiple locations including realtor offices, builder offices, community events, and other venues as needed to serve WEOKIE's OKC metro membership.

2. Set expectations upfront with borrower(s) and relay loan transaction requirements.

3. Provide assistance to applicants in the selection of the proper first, second, and ITIN mortgage product.

4. Originate first, second, and ITIN mortgage loans including but not limited to taking a borrower(s) application, assisting in the gathering of documentation, communicating regularly with applicant/relevant parties, and submitting loans to their assigned Mortgage Loan Processor.

5. Complete member applications and respond to inquiries as assigned by the Mortgage Sales & Operations Manager.

6. Cultivate and sustain partner-focused relationships with referral sources by proactively calling on Real Estate Agents, builders, and other community partners. Actively engage in networking opportunities with realtors, builders, and community organizations such as the Hispanic Chamber of Commerce, National Association of Hispanic Real Estate Professionals, Oklahoma Association of Realtors, and similar professional networking groups. This strategic approach ensures strong community connections and enhances WEOKIE's ability to serve the diverse needs of our OKC metro members and non-members.

7. Manage individual pipeline and communicate loan status to members, referral partners, and Title Company when appropriate.

8. Learn and use various in-house technical systems and programs to streamline the process and reporting requirements. Document all efforts to ensure member loan closings are completed efficiently.

9. Maintain an active knowledge base of all loan products and an understanding of the qualifications required for each applicant. Maintain knowledge of and adherence to loan level compliance and regulatory requirements.

10. Participate in regular coaching and performance evaluations.

11. Adhere to and execute the following SLAs and business development expectations, which are requirements of the Mortgage Development Officer:

o Minimum of three realtor/builder/vendor visits weekly

o Active membership in at least one realtor or professional association

o 60-minute response time to online first mortgage applications if submitted during regular business hours. Overnight applications submitted online will be responded to the next business day

o Regular attendance at community networking events and relationship-building activities

12. Maintain individual mortgage licensing (NMLS) and continuing education requirements to comply with federal and state guidelines relative to the position. Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. Report gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.

13. Assist with the training of new mortgage loan officers when applicable.

CRITICAL RESULTS:

1. Members receive consistent high levels of communication and raving fan service.

2. Business goals and SLAs for loan applications, closed loan volume, and application pull through and follow-up are consistently met and often exceeded. As a requirement for remaining employed in this position, WEOKIE maintains specific monthly loan production targets. Loan production is defined as loans closed and disbursed. Performance against production metrics is regularly monitored and is a significant factor in performance management and compensation decisions.

3. Business requirements and SLAs for file quality standards and compliance timing in the origination and closing of first, second, and ITIN mortgage loans are consistently met and often exceeded.

4. Applicable federal, state, and corporate licensing and compliance regulations are adhered to on a consistent basis.

5. All activities are efficiently conducted, generally error-free, and are completed following the appropriate policies, procedures, operational controls, and compliance controls.

6. Losses, errors, and risks are controlled and mitigated by adhering to all applicable policies and procedures.

7. Strong community presence and business development pipeline growth demonstrate the officer's effectiveness in building relationships and generating new loan opportunities within the OKC metro field of membership.

QUALIFICATIONS:

The Mortgage Development Officer possesses the following knowledge and skills:

A. High School diploma or equivalent is required. Minimum 1-year previous mortgage experience in origination of first, second, or ITIN mortgages is required.

B. Demonstrate ability to analyze credit reports, automated underwriting decisions, title commitments, purchase agreements, and other mortgage-related documents including the preparation of mortgage disclosure packages.

C. Demonstrate ability to learn and use the necessary software to complete job functions, especially mortgage loan origination processing systems and third-party websites.

D. Knowledge of conventional and Fannie Mae loan products and guidelines.

E. Excellent phone etiquette.

F. Demonstrate ability to learn and adhere to federal and state regulations/laws as they pertain to mortgage lending.

G. Maintain all required NMLS and SAFE Act licensing requirements including:

1) Annual attestation and NMLS account review

2) Compliance with all internal SAFE Act Audits

3) Minimum of one SAFE Act training course per year

4) The applicant must be in good standing with all state and federal licensing authorities

H. Proficiency with Microsoft Office and Email.

I. Strong business development and sales acumen. Ability to identify opportunities, develop relationships, and close transactions. Proven ability to manage pipeline and drive results independently.

J. Knowledge and understanding of OKC metro market, including community demographics, neighborhoods, local real estate trends, and membership opportunities within WEOKIE's field of membership.

K. Automobile Liability Insurance

1) Possession of a valid Oklahoma State driver’s license and maintain liability insurance at the minimum statutory limits in effect on any automobile that will be used in conducting business at their sole expense. Proof of satisfactory coverage and a valid driver’s license must be provided at time of hire.

Behavioral Competencies: Behavioral competencies are the skills and personal characteristics that an individual should possess in order to be successful.

1) Core Competencies: Core Competencies are consistent for all positions across the organization are aligned with WEOKIE Federal Credit Union’s Core Values.

a) Member Focus (internal and external): Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds appropriately to internal member needs.

b) Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.

c) Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.

Job Specific Competencies: This position requires a self-directed, entrepreneurial individual who is able to maintain composure and focus in a variety of situations. The following stand out among a long list of behavioral competencies for this position:

a) Job Knowledge: Understands duties and responsibilities, has necessary job knowledge and technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.

b) Self-Direction and Independence: Works effectively with minimal supervision, manages own schedule and priorities, takes initiative to drive results, and maintains accountability for outcomes. Communicates regularly with manager regarding progress, challenges, and pipeline development.

c) Productivity: Manages workload effectively, volunteers for additional responsibility, prioritizes tasks, develops good work procedures, manages time well, and handles information flow efficiently.

Demonstrates consistent effort toward production goals and self-improvement.

d) Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root causes of quality problems, and owns/acts on quality issues.

e) Communication Skills: Bilingual proficiency in English and Spanish is essential. Excels in conveying complex financial concepts and instilling confidence in WEOKIE's financial standing across diverse audiences with varying levels of technical expertise. Effective communication of intricate financial matters ensures comprehensive understanding among members. Strong presentation and persuasion skills are critical for business development success.

f) Relationship Building and Sales Acumen: Develops new business and identifies customer needs, translates product features to benefits, has excellent listening skills, is sensitive to member needs, delivers effective presentations, negotiates well, uses closing skills appropriately, and consistently demonstrates strong sales abilities. Proactively builds and maintains a strong network within the OKC metro real estate and business community.

g) Self-Motivation and Results Orientation: Driven to achieve and exceed goals, maintains focus on outcomes, demonstrates resilience in face of challenges, and celebrates successes. Shows genuine enthusiasm for business development and loan production

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; and talk or hear. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is not substantially exposed to adverse environmental conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER WEOKIE does not and shall not discriminate on the basis of Protected Status, marital status, and political belief or any other status or condition protected by applicable federal and/or state law. Bona fide occupational qualifications will be applied impartially. These activities include, but are not limited to, hiring of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all our members, our staff, clients, volunteers, subcontractors, vendors, and clients.