Facility Manager

We specialize in providing non-core, mission critical facilities maintenance and management services to large organizations with geographically dispersed properties in various industries such as retail, restaurants, banking, telecommunications, and others with multi-location business operations. Job Summary The Facility Manager is responsible for the overall performance, operational excellence, and client satisfaction across a multi-site region. This role combines leadership with facilities management, including vendor management, emergency response, financial oversight, customer/team development, and facility operations. Achieve and exceed customer satisfaction, maintain and improve morale, retention, and productivity. Strengthen client relationships, optimize processes, and ensure high quality service delivery while aligning with organizational goals and metrics. Develop long‑term relationships with the customer to support growth and focus on process improvement and development of technician skillsets to expand service of the EMCOR Facilities Services (EFS). Accountable for implementation of client strategy. Essential Duties & Responsibilities Oversee day-to-day operations within an assigned region and build trust with customers (Site Directors, Operations Managers and Senior Leadership) through initiative‑taking communications, transparency, and operational updates. Drive accountability for key performance indicators such as work order completion, service quality, and process adherence ensuring alignment with client overall objectives and performance measurements. Ensure achievement of financial targets, including budget awareness, invoice review, cost control measures and budget awareness. Supervise a team of 5-10 skilled technicians and create an environment in which employees are successful and operate in the Company’s Safety Culture. Oversee the trades – handyman, electrical, HVAC, plumbing, janitorial, floorcare, landscaping and snow removal (where applicable). Provides staff development, coaching, and feedback. Provides regular performance feedback along with annual goals. Develop subordinates' skills, encourage growth, and take responsibility for their team’s performance. Serve as the primary escalation point for operational issues and ensure timely resolution. Manage 40-50 buildings across the region in concert with customer expectations and standards. Subject Matter Expert in facility operations; to include quote validation, internal tech and vendor follow‑up, asset condition evaluation and manage emergency response. Conduct site visits/inspections across region, gather and analyze data, document findings, and ensure asset inventory accuracy. Manage preventive maintenance (PM) programs and capital planning forecast planning. Lead the company’s specific management strategy for their assigned region. Lead team to effectively deliver EFS’s range of services, ensure process adherence, and take responsibility for their team’s performance. Solicits and applies feedback (internal and external). Continually works to improve Leadership skills. Be available for off‑hours, weekends, and project‑related communication. Qualifications Bachelor’s degree or related experience. 5+ years of supervisory experience preferred. Experience with operations and maintenance for multi‑site commercial properties. Ability to identify best practices within industry and apply across multi‑site/account scope. Facility Management, IFM experience preferred. Must be willing to travel and participate in after‑hours/on call support. Able to utilize a PC and/or tablet to access and analyze data in company systems. Ability to travel 40% depending on location; 3-5 nights per month overnight travel. Work Environment While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include the ability to adjust focus. Equal Opportunity Employer Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr