Client Success - Packaging Automation & Account Support

Pregis is Hiring!

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Position: Client Success - Packaging Automation & Account Support

Location: Sacramento, CA

Prior packaging experience is not required; however, candidates with packaging or related manufacturing experience are strongly encouraged to apply.

About the Position:

The Client Advocate plays a critical role in account retention, continuous improvement, and project implementation. This position is dedicated to growing and retaining existing key end users by providing exceptional support and ensuring customer satisfaction. As the face of the company in the field, the Client Advocate establishes strong relationships with multiple contacts within customer organizations, creating a barrier to competition and minimizing the impact of employee turnover. The primary focus of this role is business retention and improvement, which serves as a key performance metric. Working closely with the Enterprise Accounts team, the Client Advocate collaborates with Enterprise Directors and Sales Leaders to identify improvement opportunities and address evolving business goals within our key customers' fulfillment centers.

Responsibilities:

• Exemplify the core values of Pregis: Integrity, Innovation, Collaboration, and Customer-Focus
• Demonstrate self-motivation and the ability to meet expectations with limited supervision, while effectively managing time
• Travel frequently to customer facilities within a designated geographic region
• Utilize strong project management skills to coordinate and execute implementation plans and schedules
• Manage new account launch activities, including machine requisitions and installations
• Develop relationships with local distribution representation partners and stakeholders at assigned fulfillment/distribution centers (Operations, Shipping, Packing, Purchasing, etc.)
• Collaborate with the Pregis field service team to ensure customer expectations are exceeded and strong facility relationships are established
• Possess exceptional written and verbal communication skills as well as strong computer skills
• Generate relevant business reports and provide follow-up and recaps on all assigned action items
• Support new product trials by providing updates, gathering customer feedback, identifying barriers to success, and addressing competitor responses
• Conduct packing and equipment operation training for new and existing customers
• Assist in building and maintaining customer profiles and strategic account management plans
• Monitor all competitive contact activity and customer turnover
• Identify opportunities to expand sales at existing sites
• Demonstrate personal and professional effectiveness while working in cross-functional teams

Setting:

• Location: Reside in the greater Sacramento, CA area and support the larger West region (frequent air travel and overnight stays required).
• Customer facing: Travel to customer sites weekly and maintain a clean driving record (company vehicle provided).
• Autonomy: Efficiently and effectively work remotely from home when not traveling.

Reporting structure:

• Reports to the Manager, Client Success

Education / Experience:

• University degree or college diploma preferred with a focus on business, packaging, or a technical major
• Desirable experience includes project management, packaging, industrial engineering, fulfillment center operations, and supply chain fields
• Sales, account management, engineering, and/or customer service experience is a plus

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.