Client Services Representative

Client Service Representative

Riverview Animal Hospital is hiring for a Client Service Representative. This role offers an opportunity to advance in a fast-paced environment where you can thrive as a multi-tasker and effective communicator. The position involves working with dogs and cats all day, every day.

About Riverview Animal Hospital:

• AAHA Accredited Hospital
• Cat Friendly Practice
• Two locations serving the Durango community
• Winner of "Best of Durango" Veterinary Hospital for 10 consecutive years
• 10-doctor small animal practice with an additional veterinarian joining the team
• Collaborative culture focused on teamwork, communication, and continuous improvement
• Advanced diagnostics, surgery, urgent care, rehabilitation, and wellness services

Our hospital provides a level of medicine that is uncommon for a general practice.

Role Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.

• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills

Responsibilities

• Assist with checking in clients/patients
• Answering phones
• Replying to client emails
• Relaying medical information to clients
• Generally assisting with the day-to-day operation of the hospital
• Communicating client concerns with the medical staff

• The base hourly range for this position is $17.00 - $19.00. Our pay ranges are primarily determined by role and level of responsibilities. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. This position is also eligible for a periodic bonus.
• Position eligible for a periodic paw bonus

Benefits:

• 401K Retirement with employer match
• Health, Dental, and Vision insurance with a generous employer contribution
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous pet care benefits
• Life insurance
• Paid time off and paid holidays for eligible employees
• Pet Discounts
• Uniforms provided
• Team events and other local social activities
• PAW bonus program
• Shift differential opportunities
• ** For qualified candidates; benefits may vary based on experience and full vs part time

Accepting applications through 9/30/26

All Creatures Animal Clinic