Event Coordinator (Northridge)

Event Coordinator

If you are looking for a fun, rewarding career where you can meet some of the coolest people (Team Members & Guests), then look no further! Back Alley Bowling offers competitive pay, 401K, Team Member Discounts, Friends & Family Discounts, and so MUCH MORE. If you want to join an AWESOME team and help create unforgettable experiences, don't delay, apply today!

Position Overview: The Event Coordinator is a supervisory position that serves as the liaison between the Call Center and the Bowling Center, ensuring every event is flawlessly planned and executed. This role is responsible for all preparations prior to events and managing the floor on event days to deliver an incredible and memorable guest experience. A working knowledge of each department is essential to providing the ultimate level of service. You will oversee event flow, support Team Members, interact directly with guests, and ensure every detail is handled, from setup to cleanup, so our guests leave thrilled and ready to book their next event.

Summary of Essential Job Functions:

• Communicate effectively with guests, Team Members, and management
• Be highly attentive to detail and proactive in problem-solving
• Listen to and anticipate the needs of our guests
• Execute job functions and standards across all departments
• Motivate Team Members to uphold the highest standards of guest service, teamwork, and professionalism
• Ensure events and parties stay on schedule, including proper setup and cleanup
• Maintain overall cleanliness of the center (restrooms, floors, trash, and event areas)
• Ensure food is delivered at specified times and is consistent, presentable, and accurate
• Coordinate timing of food preparation and service
• Prepare food orders for the kitchen
• Prepare and complete accurate event bills, collect final payments, and finalize events with clients
• Prepare and organize all event paperwork for Party Hosts prior to events
• Greet guests before the start of each event and remain present throughout to assist as needed
• Monitor every guest's experience to ensure high standards of satisfaction are consistently met
• Periodically supervise Team Members and act as Supervisor on Duty when assigned
• Direct and supervise breakdown and cleanup after events; account for all equipment and supplies and return items to proper storage
• Develop and implement programs to motivate employees
• Maintain a safe work environment and follow all safety procedures
• Attend work regularly, be punctual, and maintain a positive, professional attitude
• Assist with scheduling when necessary
• Perform other duties as assigned

Physical Demands:

• Constantly required to stand and walk, including up and down stairs
• Frequently required to bend, lift, and carry items
• Must be able to carry trays and event supplies
• Constantly required to lift or carry up to 10 pounds
• Frequently required to lift or carry 21–50 pounds

Requirements:

• Must be available on weekends, nights and holidays
• Must be at least 21 years of age
• High School Diploma or equivalent
• Must possess a valid CA Food Handler Certificate
• Previous customer service experience required
• Supervisory and training experience preferred
• Basic knowledge of bowling
• Strong organizational skills
• Sales experience preferred

Benefits:

• Free Bowling
• Discount on Food
• Friends & Family Discounts
• 401K
• Paid Sick Time
• Company-Sponsored Team Activities
• AND SO MUCH MORE!