Technical Customer Service Consultant

Our client is an American-owned original patent holder and global leader in industrial manufacturing, used for environmentally friendly cleaning, surface preparation, and parts finishing. They are now expanding their business and are partnering with one of the biggest lithium-ion battery manufacturing companies in the world.

We are now looking for a dedicated and experienced Technical Customer Service Consultant to join their expanding team in Charlotte, North Carolina.

Job Profile for Technical Customer Service Consultant

Responsibilities will include but not be limited to:

• Conduct preventative maintenance inspections and ensure the proper functioning of equipment
• Troubleshoot mechanical and electrical faults using multimeters and other diagnostic tools
• Perform repairs, maintenance and equipment upgrades at customer sites
• Train customers on equipment operation, maintenance and use
• Handle customer requests, warranty claims and technical enquiries
• Provide technical support and advice to customers
• Work closely with the sales team to maintain customer relationships and identify sales opportunities
• Assess customer needs and recommend suitable equipment, spare parts, accessories and services
• Identify and develop new business opportunities through referrals, cold calling and networking
• Maintain customer records, sales data and inventory information in the company’s systems
• Ensure the company vehicle, tools and spare parts are maintained and available for customer visits, demonstrations and repairs
• Represent the company professionally and maintain its reputation

Candidate Profile for Technical Customer Service Consultant

• Must be fluent in English, both written and spoken
• Minimum of three years of experience in technical customer service or field service
• Hands-on experience in mechanical and electrical troubleshooting and repairs
• Proficiency in using multimeters and other diagnostic equipment
• Good understanding of electrical systems, schematics and diagnostic tools
• Experience in B2B sales of capital equipment or industrial goods is an advantage
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to customers
• Strong analytical and problem-solving skills
• Customer-oriented approach and commitment to quality service
• Proficiency in MS Office and CRM systems
• Ability to work independently and as part of a team
• Valid driving licence and ability to drive a company vehicle and tow a trailer
• Willingness to travel extensively (50% or more) and work flexible hours
• Physical ability to lift, push and pull equipment weighing up to 50 lbs (approx. 23 kg), and to stand, walk, bend and reach for extended periods
• Ability to work in different field environments and customer locations

Equal Opportunity & Employment Eligibility Notice

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.

Applicants must be legally authorised to work in the United States. At this time, we are unable to provide visa sponsorship for this position.

This is a remote role; however, candidates must reside in and be eligible to work from the United States. Employment may be subject to location-based requirements due to payroll, tax, or regulatory considerations, and certain states may be excluded depending on business needs.

Employment is contingent upon the successful completion of background checks and any applicable security or compliance screening, consistent with the nature of the role and industry requirements.

All employment is at-will, meaning either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

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