Customer Service & Sales Associate

Job Description

Job Description

We want you to join our team as a Customer Service & Sales Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

We’re hiring a Customer Service & Sales Representative to join our team and deliver a great experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Provide product information, resolve issues efficiently, and maintain accurate customer records
  Manage sales transactions
• Ensure a respectful and positive environment while maintaining professional and friendly interactions with customers, associates, and shift leaders
• Ensures customer satisfaction through effective service
• Provide detailed support on company products, resolve complex service request
• De-escalate dissatisfied customer situations and ensure a positive service experience
• Product & Policy Support
• Perform at a quick pace while having fun
• Ensure all customer interactions and transactions are properly recorded and auditable
• Communication and friendly conversation
• Come up with great ideas to solve problems

Customer Service & Sales Representative Preferred Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in a retail or hospitality environment preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to work standing for multiple hours
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• Must be able to work in-store in Montgomery, AL

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.