Data Center Facility Operations Manager

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. Key Responsibilities Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements. Manage on‑site teams of 24x7 shift technicians, sub‑contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols. Drive safety and security culture and compliance within the team. Hire, coach, and promote team members. Responsible for the team’s career development and performance management. Promote healthy team culture and peak morale. Effectively and efficiently manage the operations budget and expenditures. Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion. Act as an escalation point for all facilities‑related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. Utilize root cause analysis and troubleshooting/problem‑solving skills. Respond to out-of-hours emergency calls. Role may support more than one location/site. May assist in the build out of new facilities and assist in projects to increase current facility efficiency. Utilize MicrosoftExcel, Word, Outlook and other basic administrative tools to perform day‑to‑day tasks. Physical Requirements Participate in group lifts for 40+ pounds. Maintain balance and perform construction tasks while on a ladder. Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position. Work in an environment requiring provided ear protection. Basic Qualifications High school or equivalent diploma. 4+ years experience in a management position with 5 or more direct reports. 5+ years of relevant work experience in a data center or other mission critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience. Preferred Qualifications Advanced electrical or mechanical certifications (Bachelor’s degree or higher in a relevant engineering discipline). 5+ years experience in a management position with 5 or more direct reports. 7+ years experience working in a data center or other mission critical environment with an emphasis on building and equipment operation. An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units. Strong verbal and written communication skills, technical writing or business justifications (white paper experience). Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&DD insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, OR, Boardman - 129,200.00 - 193,000.00 USD annually #J-18808-Ljbffr