Emergency Medical Dispatcher-Northern Operations

Job Description

Job Description

Do you thrive on the adrenaline you get from working in a fast-paced, intense, and multi-tasked environment? Do you possess the unique set of skills and passion it takes to be a first responder? If so, here’s a great opportunity to join a fast-growing organization that is changing the EMS industry. Medstar is Michigan’s most respected EMS and mobile health organization and is currently experiencing growth unparalleled by any other EMS service in Michigan.

We are seeking qualified, experienced dispatchers and call takers to join our growing team of first responders. If you are ambitious, motivated, positive, and energetic, we want you to join us as we redesign our new communication center. At Medstar, we take pride in our core values:

• Quality of Service
• Compassion
• Teamwork
• Integrity

If these are values that you share with us, we encourage you to submit your application for the dispatcher position we currently seek to fill. Here are the details:

MINIMUM QUALIFICATIONS

• High School diploma required. Bachelor’s degree preferred.
• 2+ years of previous emergency medical or other 911 related dispatch experience.
• EMD certification preferred. If not currently certified, you will be required to obtain certification within first 6 months of employment. Cost reimbursement upon successful completion of course.
  
• Experience using CAD, ZOLL, NETVIEWER system software is preferred.

NECESSARY SKILLS AND ABILITIES

• Must possess strong communication skills, both verbally and written.
• Must have the ability to work and multi-task in a stressful environment.
• Must exhibit strong leadership skills and be willing to lead the team during emergent situations.
• Must be willing to act in the capacity of a dispatcher trainer as required.
• Must exhibit strong problem solving and critical thinking skills.

CORE RESPONSIBILITIES

• Dispatch emergent and non-emergent calls in strict adherence to Medstar Communication Center policies and procedures.
• Establish a clear understanding of and upholds a strict adherence to all Medstar Communication Center policies and procedures.
• Communicate professionally and effectively with all team members within the organization.
• Maintain a professional attitude and appearance in accordance with Medstar policies.
• Exceed expectations while providing the highest level of customer service to our patients, contracted facilities and partner hospitals.
• Answer emergent and non-emergent phone calls coming into the Center when required to do so.
• Work effectively as a constructive team member within the Center, and independently when required.

STANDARD BENEFITS

Benefits:

• Health, Dental, and Vision
• 401k
• Paid time off
• Tuition reimbursement 
• Uniform allowance

MORE BENEFITS

• Do you have experience as a Medical Dispatcher with a different employer? We see the value in your past experience and can adjust your starting pay to recognize that value!!!
  
• Do you have Military service experience (includes Armed Services, Reserves, and Guard)?We thank you for your service and can recognize it in your starting wage!