Medical Receptionist

Site Support Specialist

Join Our Team as a Site Support Specialist at the Tigard Outpatient Recovery!

Do you thrive in an environment where every detail matters? Are you passionate about making a positive first impression and providing seamless support for individuals seeking recovery? If so, CODA invites you to join our compassionate and collaborative team as a Site Support Specialist at the Tigard Recovery Center.

Position: Site Support Specialist Location: Tigard Recovery Center Company: CODA, Inc. Available Shift: Monday - Friday, 10:30 AM 7:00 PM

About Us: As one of Oregon's most respected substance use treatment organizations, CODA is committed to providing evidence-based, trauma-informed care that supports recovery and dignity. At our Tigard Recovery Center, our Site Support Specialists are the backbone of clinical operationsensuring patients receive timely, respectful, and well-coordinated access to care.

About the Role: The Site Support Specialist plays a critical front-line role in welcoming patients, ensuring smooth administrative processes, and supporting overall clinic operations. From admitting new patients to verifying insurance and maintaining records, you will help create a therapeutic, efficient, and patient-centered environment. If you're detail-oriented, compassionate, and great at juggling tasks, this role is for you.

What You'll Do:

• Admit new patients into Residential Programs, guide them through intake paperwork, process releases of information, search belongings, verify insurance, and provide warm hand-offs to clinical staff
• Coordinate patient intake scheduling with the admissions team and assist patients with Oregon Health Plan reactivation
• Verify insurance coverage, obtain authorizations, and confirm benefit eligibility
• Support patient needs by managing and distributing Food Stamp cards in collaboration with OHA DHS Self Sufficiency representatives
• Maintain accurate and timely patient files, prepare closed charts for records, and ensure HIPAA compliance
• Greet and assist patients, guests, and callers with professionalism and empathy
• Open and close the admit building, maintain a clean, organized, and welcoming environment
• Participate in team meetings and ongoing trainings
• Use CODA's electronic health record (EHR) system to input and manage patient data
• Provide short-term coverage for other support roles as needed

Qualifications

What You Will Bring:

• Preferred: High school diploma or GED
• Preferred: Training or experience in administrative support, medical office operations, or practice management
• Preferred: 2 years of relevant customer service experience in a nonprofit, medical, or recovery-based setting
• Exceptional attention to detail, organizational skills, and ability to work independently
• Compassionate communication and de-escalation skills, especially with individuals navigating trauma or recovery
• Ability to maintain strict professional boundaries and confidentiality
• Proficiency in Microsoft Office and electronic health records
• Awareness of clinical environments and ability to recognize and respond to situations that could pose safety or ethical concerns