Account Manager

Facilities Solutions Manager

City Wide Facility Solutions in New Brunswick is excited to welcome a passionate Account Manager, also known as a Facilities Solutions Manager (FSM), ready to drive business growth and elevate their career in a dynamic, fast-moving environment. We offer a competitive base salary, an attractive commission plan, and a comprehensive benefits package designed to reward the perfect fit for this role.

At City Wide Facility Solutions, we're proud to be a trailblazer in the building maintenance industry with over 115 locations across the nation. As a dynamic sales and management company, we offer a comprehensive, single-source solution for all your building maintenance needsinside and out. Our success is driven by our unwavering commitment to our core values: exceptional customer service, continuous growth, a proactive mindset, and relentless hustle. We're seeking dedicated individuals who aspire to build a career, not just find a job, and we're passionate about nurturing talent from within. Join our high-energy team in a collaborative, inclusive, and fun atmosphere where outstanding performance is truly celebrated.

Key Responsibilities:

• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide's CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.

Ideal Candidate:

• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.

Compensation:

• Base Salary: Starting at $65,000, with exciting opportunities to earn between $90,000 and $110,000 in your first year, and soaring to $110,000 - $130,000 in your second year!
• Additional Benefits: Enjoy a robust benefits package featuring health insurance, generous paid time off, and an attractive bonus program designed to reward your hard work.

Performance Metrics for Success:

• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.