Guest Experience & Welcome Center Specialist

Job description A Welcome Center Representative is responsible for checking in Mini-Vac clients as well as support for manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards. Responsibilities include, but are not limited to: Greets owners who arrive for their update presentation. Keep track of the owner services representatives that owners will be sitting with. Data entry and Typing Upon completion of the Update, gift the owners. Reconcile the tours at the end of the day. Assist In-House marketing with their owner callbacks. Pre-gifting owners and non-owners when appropriate. Answering any questions from owners and non-owners concerning the Boyne Area. Address any special needs that owners and non-owners may have. Greet non-owners/ guests who arrive for their vacation. Go over qualifications with the guest. Supply guests with local information, and maps to the hotel and the surrounding area. Reconcile the daily inventory. Greeting Owners/ Non-Owners Gifting Owners/ Non-Owners Selling Golf/Ski Vouchers Gifting Inventory Job Type: Full-time Benefits: 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Holidays Weekend availability Experience: High school diploma or equivalent Client Services & Customer Support: 6 months (Preferred) MS Office #J-18808-Ljbffr