Technical Service Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Health insurance
• Paid time off

About the Role:
ALWINE SECURITY is a locally owned, fast-growing security installation company specializing in alarm systems, CCTV, access control, and related security solutions. We’re looking for a driven Field Service Manager to lead our service team and help us continue delivering exceptional results to our customers.

Responsibilities:

• Manage and supervise technical service technicians, scheduling, and field operations
• Oversee installation, maintenance, and repair of security systems including alarms, cameras, and access control
• Serve as the primary point of escalation for complex technical service issues
• Ensure timely and high-quality completion of service calls and work orders

Requirements:

• 3+ years of experience in security systems installation, service, or a related technical field
• Prior supervisory or management experience leading technical teams
• Hands-on knowledge of alarm systems, CCTV, access control, and low-voltage wiring
• Strong troubleshooting and problem-solving skills in a field service environment
• Excellent communication and customer-facing skills
• Valid driver's license and clean driving record required
• Relevant industry certifications (ESA, NICET, or similar) a plus
• Highly organized, self-motivated, and able to manage multiple priorities

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Opportunities for growth in a locally owned, fast-growing company

About Us:
ALWINE SECURITY LLC is a trusted provider of security solutions serving the Brownstown, PA area and surrounding communities. We are committed to protecting what matters most to our clients through reliable technology and exceptional service. Our team takes pride in a culture built on integrity, craftsmanship, and a genuine passion for keeping people safe.